Project Role : Tech Delivery Subject Matter Expert
Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : ServiceNow ITOM Discovery
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Tech Delivery Subject Matter Expert, a typical day involves leading the integration of innovative practices within delivery projects, leveraging extensive expertise to influence both client and organizational strategies. This role requires engaging closely with clients to understand their needs, shaping solutions that align with best practices, and fostering trusted advisor relationships. The position demands active collaboration across multiple teams to ensure the successful implementation of technology-driven business transformations, while continuously enhancing the reputation of the organization in the marketplace through thought leadership and strategic insights.

Key Responsibilities:
Lead the end-to-end technical design and implementation of ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Major Incident Management , virtual agent and Service Operations workspace.

Translate business and functional requirements into scalable technical designs, solution specifications, integration patterns, and implementation plans.
Design and deliver integrations between ServiceNow and enterprise or third-party platforms using IntegrationHub, REST and SOAP APIs, MID Server, web services, spokes, authentication standards, and event-driven patterns.
Provide hands-on technical leadership for configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, notifications, scheduled jobs, and platform automation.
Conduct technical reviews, enforce development standards, and ensure adherence to platform governance, security, performance, maintainability, and upgrade-safe practices.
Guide developers through complex technical challenges, troubleshooting, defect resolution, root-cause analysis, and production support.
Partner with architects, product owners, process leads, testing teams, and client stakeholders to manage dependencies, risks, estimates, and delivery commitments.
Plan and support solution demonstrations, proofs of concept, testing cycles, deployment, release validation, hypercare, and knowledge transition.
Maintain technical documentation, including architecture diagrams, interface specifications, design decisions, operational procedures, and support guides.
Mentor team members, promote reusable components, and continuously improve engineering quality and delivery efficiency.

Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our HDC3B - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.