Job Description Summary & Additional Information

Organization's Summary Statement:
The Data Support Analyst provides operational support to the Business Intelligence team within University Relations at the University of Maryland. This position helps maintain accurate and complete biographical records in the university’s alumni and donor database through routine data validation, entry, research, and request fulfillment.

The Data Support Analyst will use internal university systems and third-party research tools to validate and verify biographical information, build more complete constituent records, and identify and make necessary record corrections. The primary responsibilities include: processing Alumni Association Profile 2 Sync updates through GPS in the Identity, Home, and Work queues; entity creation in the legacy Ellucian Advance system for data cleanup and CRM migration activities before Shellforce go-live; and fulfillment of assigned user requests through Jira Service Management. The Data Support Analyst will follow established procedures to prevent duplicate records, document completed work, safeguard confidential information, and refer discrepancies or complex requests to appropriate team members.

Physical Demands:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. 

Preferences:

• Working knowledge of data retrieval databases, including Lexis/Nexis and Accurint.
• Highly developed analytical capabilities including broad-based categorical thinking and detection of patterns within sets of data.
• Good technical and standard user communication skills (ability to translate technical processes to non-technical users).
• Ability to process large quantities of data with accuracy and discernment within a complex set of data windows.
• Projection of a professional and positive image at all times, particularly regarding the reputation of the database and the delivery of updates to the user community and executive-level management.
• Experience using the fundraising database Advance, Salesforce, or similar CRM, is preferred.
• Experience in a higher education setting, development/fundraising, prospect research, or a role dedicated to data hygiene.

Licenses/ Certifications: n/a

Required Application Materials: Resume & Cover Letter

Best Consideration Date: November 9, 2026

Posting Close Date: November 9, 2026

Open Until Filled: NA

*This position does not provide visa sponsorship now or in the future. Candidates must be able to provide proof of ongoing eligibility to work in the USA.

Minimum Qualifications

EDUCATION: Bachelor's Degree

EXPERIENCE: Four years experience in administrative staff work.

OTHER:

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:

Working knowledge of reference and research methods and techniques used in collecting, compiling, and organizing data and information, working knowledge of analytical and statistical principles and techniques. Skill in the use of office automation software and its applications, ability to establish and maintain effective working relationships, to handle sensitive materials with discretion and tact, to present ideas and information clearly and concisely, both orally and in writing; to perform mathematical computations; to present statistical material in chart and graph form. Ability to independently handle multiple tasks and set priorities.

OTHER:

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

CONDITIONS OF EMPLOYMENT:

N/A

Department

Worker Sub-Type

Salary Range

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.  Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO Statement

The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.

Title IX Non-Discrimination Notice

Resources

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