About this D365 CRM Senior Business Analyst role at Accenture
At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.
Come join us
As a Microsoft D365 CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.
Together we do what matters.
What you’ll do
Consult and advise our clients and internal stakeholders on uses of technology to solve business problems
Participate in client workshops to analyze and design solutions for workstreams
Transform business requirements into application requirements to populate the requirements traceability matrix and conduct a fit/gap analysis
Write functional specifications and collaborate with the technical team to ensure functional requirements are understood
Prototype, configure, and test respective business processes
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6+ years of experience within Microsoft D365 CRM, On-Premise.
Hands-on experience of developing C#.net developing Web Services, Console applications etc or in implementing the SSIS packages
Strong proficiency in C# for writing plugins, custom workflows, and server-side logic.
Familiarity in Dynamics Service or Customer Service Modules
Mature understanding of the module, OOTB features of service management.
Experience in designing and implementing the Service /Sales CRM module
Experience managing client engagements on change management
versed in managing communications to convey to Developers, SW testers on the change management
Experienced working within Agile Methodoligies, Waterfall
Managing Tracking with JIRA
Experienced in new services blueprinting skills
Experience participating in requirements gathering process.
Good to have React JS development or integration with CRM exposure
Excellent interpersonal and stakeholder management skills.
Would be great if you have;
Microsoft certifications in Dynamics 365 or Power Platform.
Experience with ReactJS or Power Platform components.
Exposure to Agile delivery methodologies.
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