Jobs › Companies › Emburse › Customer Success Manager

About this Customer Success Manager role at Emburse

Emburse · Hybrid · Toronto, ON
Who We Are:
 
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in expense intelligence, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.

What You'll Do

  • Own customer success by aligning business goals to clear outcomes, success plans, and measurable value.
  • Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities.
  • Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations.
  • Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations.
  • Drive retention and identify expansion opportunities based on evolving customer needs and business objectives.
  • Serve as the customer’s strategic partner, bringing industry best practices, insights, and recommendations.
  • Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience.
  • Maintain strong account discipline, including customer health, success plans, risks, opportunities, and key account information.
  • Partner effectively with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning.
  • What You'll Bring

  • Bachelor's Degree (preferred) or equivalent work experience
  • 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role.
  • Strong business acumen and the ability to connect customer challenges to business outcomes and solutions.
  • Consultative communication, discovery, and relationship-management skills.
  • Ability to analyze customer data and translate insights into recommendations and action plans.
  • Confidence leading strategic conversations with stakeholders at multiple levels.
  • Commercial awareness with experience supporting retention, renewals, and expansion.
  • Strong organizational skills and the ability to manage multiple  customer priorities.
  • Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred

  • Why Emburse?
     
    Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
    • A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
     their finance operations.
    • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
     world challenges.
    • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
     supports your success.
    • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
     for businesses everywhere. 
     
    Shape your future & find what’s next at Emburse. 
     
    Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
    Ready to apply to Emburse?
    Apply to Emburse

    Similar jobs

    SC
    Senior Customer Success Manager - Enterprise
    SPS Commerce
    ⚡ Apply early CA ON Toronto Office Hybrid CA$70,000–CA$90,000
    ● New 👁 Seen ✓ Applied 3d ago
    SC
    Customer Success Manager - Mid Market
    SPS Commerce
    ⚡ Apply early CA ON Toronto Office Hybrid CA$70,000–CA$90,000
    ● New 👁 Seen ✓ Applied 3d ago
    Emburse
    Senior Customer Success Manager (Travel)
    Emburse
    ⚡ Apply early Toronto, ON Onsite
    ● New 👁 Seen ✓ Applied 1w ago
    SC
    Customer Success Manager - SMB
    SPS Commerce
    ⚡ Apply early US AR Rogers Office Hybrid $65,400–$98,100
    ● New 👁 Seen ✓ Applied 3w ago
    Litera
    Customer Success Manager - Corporate
    Litera
    ⚡ Apply early Chicago, IL Onsite
    ● New 👁 Seen ✓ Applied 3w ago
    ZoomInfo Technologies LLC
    Senior Manager, GTM Customer Success
    ZoomInfo Technologies LLC
    ⚡ Apply early Bethesda, Maryland, United Sta... Hybrid $155,000–$175,000
    ● New 👁 Seen ✓ Applied 5h ago
    Sigma Computing
    Enterprise Customer Success Manager - EMEA
    Sigma Computing
    ⚡ Apply early London, UK Onsite
    ● New 👁 Seen ✓ Applied 5h ago
    Acronis
    Senior Customer Success Manager, German Language
    Acronis
    ⚡ Apply early Bulgaria Onsite
    ● New 👁 Seen ✓ Applied 5h ago
    SA
    Customer Success Manager, Senior Manager - Core Clouds (Sales & Service)
    Salesforce
    ⚡ Apply early New York - New York Onsite $150,100–$227,000
    ● New 👁 Seen ✓ Applied 5h ago

    Sign up for suggestions tailored to the jobs you open and the searches you save.

    More jobs at Emburse

    See all jobs at Emburse →

    Apply now
    🤖

    Whoa — hold up

    JobsRadar was built for real people having a rough time in their job search — not for automated requests. You're clicking way too fast and you're now temporarily blocked.

    Come back later. If you're genuinely job hunting, we've got your back — just act like a human.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Get an edge on your job hunt.

    Join our Telegram channel for the stuff that helps you land the role — salary benchmarks, the weekly market pulse, and new-feature drops. No spam, just signal.

    Join the channel — it's free