About this Customer Service Staff role at Abbott
JOB DESCRIPTION:
MAIN PURPOSE OF THE ROLE
Individual contributor that works under limited supervision.
Applies subject matter knowledge.
Requires capacity to understand specific needs or requirements to apply skills/knowledge.
MAIN RESPONSIBILITIES
• Receives telephone calls which are predominantly routine, but may require deviation from standard screens, scripts and
procedures.
• Uses computerized system to gather information and confirm sales prompted by incoming calls.
• No selling responsibilities are involved with this activity.
• Typically transfers calls to appropriate person as necessary.
• May answer inquiries, resolve problems, and promote products/services.
• Requires general knowledge of company, products, and/or services.
QUALIFICATIONS
Education
Education Level Major/Field of Study or Equivalent
Technical Diploma (± 12 years)
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
ANI International Nutrition
LOCATION:
Vietnam > Ho Chi Minh City > Flemington Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
