About this Customer Service Representative- St Paul SY role at US Foods
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
Provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.
- Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.
- Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.
- Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.
- Be flexible and work well in an everchanging and fast paced environment.
- Phone and email etiquette and standards of excellence in all forms of communication.
- Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.
- Respond to product inquiries from customers.
- Confirm invoices in system, put in numerical order and file invoices.
- Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.
- Other duties as assigned by Manager.
RELATIONSHIPS
- Internal: Sales, Operations / Distribution / Support External: Customers
- External: Customers
WORK ENVIRONMENT
- Inside office environment
MINIMUM QUALIFICATIONS
- Three years’ experience in customer service required
- Excellent verbal communication skills and problem resolution ability required.
- Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).
EDUCATION
- High School Diploma or equivalent required
PREFERRED QUALIFICATIONS
Experience in working in food manufacturing or distribution.
PHYSICAL QUALIFICATIONS
Must be able to perform the following physical activities for described length of time
OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER
JOB REQUIRES WORKER TO:
FREQUENCY:
STAND
FREQUENTLY
WALK
OCCASIONALLY
DRIVE VEHICLE
NEVER
SIT
CONTINUOUSLY
LIFT:
1-10 lbs (Sedentary)
OCCASIONALLY
11-20 lbs (Light)
OCCASIONALLY
21-50 lbs (Medium)
OCCASIONALLY
51-100 lbs (Heavy)
NEVER
Over 100 lbs (Very Heavy)
NEVER
PUSH/PULL
NEVER
CLIMB/BALANCE
NEVER
STOOP/SQUAT
NEVER
KNEEL
NEVER
BEND
NEVER
REACH ABOVE SHOULDER
OCCASIONALLY
TWIST
OCCASIONALLY
GRASP OBJECTS
NEVER
MANIPULATE OBJECTS
NEVER
MANUAL DEXTERITY
CONTINUOUSLY
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between $15.00-$25.00/hour.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$17 - $27***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
