Jobs › Companies › Latitudeinc › Customer Service Representative (Scientific Background)

About this Customer Service Representative (Scientific Background) role at Latitudeinc

Latitudeinc · Onsite · Homestead, FL
This is a fully onsite role in Homestead FL
Salary: $19-25/hr
 
We are seeking a detail-oriented and knowledgeable Customer Service Representative with a scientific background (degree within the sciences field) to join our team. This role is ideal for someone who combines strong communication skills with an understanding of scientific concepts, products, or services. The ideal candidate will serve as a key liaison between our customers and internal teams, ensuring a high level of service and accurate technical communication.
 

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat regarding products, services, and technical specifications.
  • Assist customers with product selection based on scientific application or technical requirements.
  • Resolve problems by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.
  • Collaborate with internal teams to ensure customer satisfaction.

    • Requirements:

  • Science degree or previous experience working in a scientific company
  • Strong communication/customer service skills
    • Ready to apply to Latitudeinc?
    Apply to Latitudeinc

    How this Customer Support salary compares

    This role pays $45,760/yr — in line with the typical range for Customer Support roles.

    $32,500 median $41,600 $55,255

    Typical range $36,959–$46,800/yr, from 1,655 comparable Customer Support listings on JobsRadar (pay annualized to USD). See Customer Support salary insights →

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