About this Customer Service Representative role at LivaNova
As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.
Join LivaNova as a Customer Service Representative in Barcelona, where you will play a key role in ensuring a smooth and reliable customer experience across our Cardiopulmonary and Neuromodulation businesses in Spain.
As part of a small, collaborative team, you will manage the end-to-end order process, support customers and field Sales Representatives, and work closely with internal departments to ensure efficient order execution and high-quality service.
Responsibilities
- Manage the end-to-end order process, including quotation preparation, order review, order entry and follow-up, ensuring accuracy and compliance with applicable requirements.
- Respond to customer enquiries before and after the sale, providing information on products, references, availability and order status through email, telephone and other communication channels.
- Monitor deliveries and coordinate with relevant departments to resolve order issues, customer complaints and transport damages.
- Manage customer invoicing and related administrative activities, including the issuance of credit notes.
- Provide day-to-day support to field Sales Representatives, helping them respond to customer needs and ensuring effective communication between customers and internal teams.
- Collaborate closely with departments such as Finance, Credit Control and Marketing to address customer requests, follow up on outstanding invoices and coordinate operational activities.
- Support the monitoring of local warehouses and consignment or trunk stock activities, in collaboration with the teams responsible for these processes.
- Prepare and coordinate the shipment of products and materials when required, supporting the operational needs of the business.
Your Profile
- 3–5 years of experience in Customer Service, order management or a similar customer-facing administrative role.
- Strong customer orientation, with excellent communication and interpersonal skills and the ability to build positive relationships with both external customers and internal stakeholders.
- Excellent organizational skills, with the ability to manage multiple priorities, work independently and maintain accuracy in a fast-paced environment.
- A proactive, adaptable and resilient mindset, with a strong team spirit and a hands-on approach to problem-solving.
- Fluent in Spanish and English is essential. Ability to understand Catalan are important for supporting customers in Spain. Portuguese would be an advantage.
- Experience with SAP S/4HANA or another ERP system would be an advantage.
