About this Customer Service Executive - Telemarketing (Subang) role at Rentokil Initial
Rentokil Initial is one of the largest business services company with more than 68,500 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.
Are you a problem-solver with a passion for people?
We are looking for a motivated and dynamic Customer Service Executive - Telemarketing, you are the voice of Rentokil Initial. You won’t just be answering phones; you’ll be building relationships, ensuring our customers receive pest control solutions, and supporting our field teams to deliver excellence.
In this role you will be responsible for:
- Responsible for handling incoming calls for opportunities
- Process enquiries and proactively resolve customer issues & challenges effectively
- Build strong internal and external relationship through customer service support and delivery
- Convert incoming enquiries into sales or secure appointment for site inspection
- Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
- Proactively call to convert jobs into contracts
- Identify and follow-up complaints from newly signed up customers to prevent premature termination
- Process all customers' contracts and jobs orders in timely manner
- Effectively plan Residential Specialist's work for optimum productivity
- Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
- Ensure the sales loop is reported accurately on daily basis
- Work out and agree on payment plan with customer and support Residential Specialist as and when necessary
- Any other task or duties that may be assigned from time to time
Requirements
The ideal candidate will possess:
- Minimum a Diploma in related discipline of studies with proven track record in telemarketing environment
- High successful at converting incoming enquiries into sales or secure appointment for site inspection
- Good communication skills and has the ability to communicate fluently on the phone
- Call center experience is an added advantage
- Good planning and organisational skills with attention to details
- Ability to priorities tasks with effective time management
- Good understanding of Business clients in your designated locations
- Autonomous and thrive on challenges
- Normal working hours
- Permanent employment
Highly Desirable:
- Excellent customer service via phone & negotiation skills
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Good sense of humour and passionate about work and takes pride in what he/she does.
Benefits
Rewards and Benefits
- Attractive base salary and incentives
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans
You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
Address:
Rentokil Initial (M) Sdn. Bhd.,
Unit 8-1, Level 8, Tower 8, UOA Business Park,
No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan
(connected to Subang LRT station)
Our main drive is to offer outstanding and consistent customer service, to support our colleagues and promote colleagues from within, all whilst making sure we have the best health and safety standards possible - we want everyone to get home safely.
