About this Customer Care Representative role at Sunsrce
Essential Functions
Key Competencies & Skills
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Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
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Problem-solving mindset with the ability to handle and resolve customer issues effectively.
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Excellent organizational and multitasking abilities to manage customer inquiries and order processing efficiently.
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Proficiency in using customer relationship management (CRM) software and order management systems like P21. Zoho experience a plus but not required.
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Demonstrated passion for providing exceptional customer service and going the extra mile to meet customer needs.
Qualifications & Experience
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A high school diploma or equivalent, as well as an associate’s degree in business, is a plus.
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Minimum of 3-5 years of experience in a customer service or customer care role, preferably within the industrial automation industry.
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Familiarity with industrial automation products, such as PLCs, HMIs, sensors, and motors, is highly advantageous.
