Job Description

Role Summary

The Customer and Account Specialist is responsible for driving business performance across the assigned territory-  Dan, Shfela, Tel-Aviv and Jerusalem area - by managing key accounts, building strong customer relationships and executing product strategy. The role reports to the Customer and Account Manager.

Key Responsibilities

• Execute product strategy and field tactics across the assigned territory.

• Identify and prioritize key customers, develop account plans and build long-term partnerships, connecting physicians, nurses, pharmacists and driving them to action.

• Understand customer needs and translate them into relevant business opportunities and tailored solutions.
• Achieve or exceed sales targets, KPIs and individual objectives.
• Analyze territory and account performance, including sales and CLM data, and convert insights into actionable plans.
• Plan and implement tailored customer activities and local cross-functional projects.
• Conduct high-quality scientific and commercial discussions and deliver effective customer presentations.
• Work in full alignment with applicable company policies, procedures and regulations.

Qualifications, Skills and Experience

• Bachelor’s degree in Life Sciences, Paramedical fields, Nursing, or Pharmacy
• At least three years of successful pharmaceutical sales experience.
• Experience working with community healthcare professionals; experience with gynecologists and GPs is an advantage.
• Strong scientific knowledge, with the ability to understand complex medical information and translate it into clear, relevant customer messages.
• Excellent selling, communication, presentation and interpersonal skills.
• Strong analytical, strategic-planning and account-management capabilities, with the ability to translate data into action.
• Proven ability to manage complex projects and collaborate effectively with multiple stakeholders.

• Strong digital capabilities, including proficiency with digital systems, AI tools, social media and social listening, and the ability to implement digital solutions.

Additional location(s) Compensation Information:

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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Relocation:

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