About this CS Representative role at UPS
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
We are UPS, the world's largest package delivery company and we are looking for Customer Service & Customer Counter Agent to join our Customer Service department/Head Offices at Koropi (on site job)
Main responsibilities
‣ Handle incoming calls for pick up, track and trace, service guarantees & service
information, export shipments exception and other enquiries, in professional manner,
with objective to provide quality telephone customer service.
‣ Understand UPS service, product, systems and procedures
‣ Identify and record customer concern or issues
‣ Recommend solutions about service concerns to management
‣ Identify potential needs of customers and submit sales leads
‣ Work at the Customers Reception Desk partially and be the first point of contact for our customers providing exceptional service, managing customers' inquiries and ensuring positive customer experience.
Qualifications
‣ Prior experience in customer service will be considered as a plus
‣ Computer skills (CRM systems) and ability to use office equipment are required
‣ Fluency in Greek and English is a must
‣ Be flexible and able to work under pressure
‣ Be Patient, with a Friendly approach and Can-do attitude
‣ Problem solving skills & able to follow procedures
What we Offer:
- Work 5 Days / week: Monday to Friday ( free weekends)
- Competitive Salary
- Private Life & Health Insurance plan (under contract turn to perm)
- Full training to help you perform at your best.
- Opportunities to progress – thanks to our ‘promotion from within policy’
- Discounts on your personal shipments
- Support our employees' wellbeing through Employees Assistance programs
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
