Company :

1. Servicing CIMB OPA

• Make a new schedule for each quarter for the whole state except contractor jobs (Penang, Pahang, Kedah & Perlis).
• Make an appointment with Safeguards and securiforce for each of the servicing jobs.
• Email CIMB to get work permit to enter a few sites that need work permit at least 3 days earlier (e.g.: Vale Minerals, TDKNilai, Malaysia Airlines, Rapid Pengerang JB, Contact Pier).
• Prepare details for JB team to enter Rapid Pengerang Jb(sign in their email, watch safety videos, upload IC, vehicle road tax, Vaccination details, list of items to bring and enter the site) in each quarter.
• Ensure all branches do the servicing with the schedule given. The date of service must be at least 45 days from the last servicing date and not more than 3 months and 45 days).
• Update to client every week servicing status (% completed). Describe the job’s key responsibilities, functions and activities in a concise matter
• List amount of time spent on each responsibilities, functions and

activities, where possible Sime Darby Group 4

• Download each of the servicing checklists from Custella system

(1500++ servicing checklist) to send to the client.

• Prepare servicing report for each quarter in complete details (date, job number of servicing checklist, safeguard and technician name, faulty parts, and ticketing). Send to client the service report within 2 weeks after the service is done.
• Ensure all details of servicing report are tally with the number of

active sites based on current Database provided by CIMB. The

dismantled sites should be removed from the list.

• Create ticketing for the service report (usually did ticketing for Klang Valley (500++ tickets). The rest is created by branches.
• Edit checklist (usually for Klang Valley (500++ checklists),Penang (90++), Kedah & Perlis (60++), JB (100++), Sabah(30++) and Sarawak (50++)), to standardize with client requirement (e.g. : no branch acknowledgement, and sitename, machine ID, address, Job number, date of service, DVR details, and also all checklist details must tally with the Database and servicing report). Send all checklists by each of state details one by one within 3 weeks after servicing is done to client.
• Do Ticketing for fault is combined with service ticket. Once the

replacement is done, create and close the ticket via ticket system.

• Edit the checklist after getting finding from client. Send back to client once done checking and amend.
• Prepare invoice for Preventive maintenance CIMB OPA in each quarter to billing process. Ensure all the active sites are counted and charges. * 1 site = RM160
• Keep all soft copy documents (Filing and documentation) in each quarter to make the process of audit and billing process easier.

2. Networking CIMB OPA

• CIMB will send Database every month for Chubb charge for the networking (charge by Panel). Prepare the CRMS Networking CIMB OPA report by using the database provided by CIMB.
• Numbering the sites and inserting the price one by one until1248. Merge the sites if only have 1 panel. The report must be in line with the service report and current database month to avoid rejection. Sime Darby Group 5
• 1248 sites will be charged. Usually, the active sites are less than 1248 sites. Therefore, insert the dismantle sites to charge.
• Check and take all the dismantle sites via email Chubb Support CIMB OPA. Total 1 site = RM 67, 1248 sites= RM83,616.
• 4. Send the networking report to the client once the report is done and wait for verification. The client will make payment once the report is verified.
• If the report is rejected, amend the finding given and send it back to the client for second verification. The client will update once the report is verified