About this Cafeteria Worker role at Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Cafeteria Worker is responsible for providing excellent customer service while preparing, serving, and displaying food in a safe and sanitary manner. This role supports daily cafeteria operations by maintaining food quality, stocking supplies, operating a cash register, and ensuring a clean and welcoming dining environment. The Cafeteria Worker follows all food safety, sanitation, and organizational standards while contributing to an efficient and positive customer experience.
Qualifications
Job Description
Essential Responsibilities
- Prepare, portion, and serve food and beverages according to established recipes, production schedules, and department standards.
- Provide courteous and professional customer service to patients, visitors, and staff.
- Operate cash register and food service equipment accurately and efficiently.
- Stock and replenish food, beverages, condiments, utensils, and supplies throughout service periods.
- Maintain attractive food displays and ensure products are properly labeled and presented.
- Follow all food safety, sanitation, and infection prevention procedures.
- Clean and sanitize workstations, equipment, serving areas, dining rooms, and storage areas.
- Monitor food temperatures and document required food safety records.
- Assist with receiving, storing, and rotating food and supplies using proper inventory practices.
- Transport food, supplies, and equipment as needed.
- Dispose of waste properly and maintain a clean, organized work environment.
- Work collaboratively with team members to ensure efficient cafeteria operations and customer satisfaction.
- Follow departmental policies, safety procedures, and regulatory requirements.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent preferred.
- Previous food service, cafeteria, restaurant, retail, or customer service experience preferred.
- Basic cash handling, mathematics; addition, subtraction, multiplication, and division and point-of-sale experience preferred.
- Ability to communicate effectively and provide excellent customer service.
- Ability to follow verbal and written instructions.
- Ability to work efficiently in a fast-paced environment.
- Knowledge of food safety and sanitation practices preferred.
- Ability to stand for extended periods and perform repetitive tasks.
- Ability to lift, carry, push, and pull up to departmental requirements.
Knowledge, Skills, and Abilities
- Strong customer service, communication and interpersonal skills.
- Attention to detail and commitment to quality.
- Ability to work independently and as part of a team.
- Ability to maintain a clean, safe, and organized work environment.
- Dependable attendance and punctuality.
- Flexibility to work varying shifts, weekends, and holidays as needed.
Working Conditions
- Frequent standing 100%, walking, stooping, bending, lifting, and reaching.
- Exposure to hot and cold temperatures, food preparation equipment, and cleaning chemicals.
- Fast-paced food service environment requiring frequent interaction with customers and staff.
Shift: 6:00 a.m. - 11:00 a.m.
Days: Monday - Thursday
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (100%)
- Walking Frequently (40-50%)
- Lifting Occasionally (10lbs)
- Carrying Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Feeling Constantly (67-100%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.28/Hourly
Grade
2
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.