About this role:

Business Execution:  This role is responsible for daily monitoring of incoming phone calls and troubleshooting of electronic security equipment, opening Corrigo tickets, partnering with vendors and internal teams to restore service quickly, and ensuring accurate documentation through resolution. This role triages issues across DVR/NVR, cameras, and VMS environments, coordinates service dispatch and follow-ups, and produces recurring operational reports to track performance, aging, and risk. This role is highly engaged in projects, from decommissioning of equipment, installation of equipment, refurbs, ATM upgrades, etc. 

In this role, you will:

• Support in implementation of initiatives related to operations and Business Execution across multiple lines of business
• Identify opportunities to improve processes and provide support to a variety of diverse support functions or operations
• Receive direction from supervisors
• Assist with the administration of Strategy and Execution programs, projects, or processes specific to the business
• Interact with colleagues of a specific line of business for the purpose of executing a variety of programs, services, and initiatives

Required Qualifications:

• 2+ years of Administrative Support, or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficient in MS Office (Word, Excel, and MS Teams)
• Call center experience
• High volume technical help desk experience
• Customer service experience
• Experience with Verint or another commercial video management system
• Ability to work independently

Job Expectations:

• This role is highly engaged in projects, from decommissioning of equipment, installation of equipment, refurbs, ATM upgrades, etc.
• Ability to work Monday - Friday /Saturday Rotation schedule.
• Ability to work the hybrid model of 3 days in the office and 2 days remote each week
• Flexible with schedule
• Overtime Availability may be mandatory if deemed necessary for the support of the line of business
• Position does not provide VISA sponsorship
• Position may be removed early due to candidate volume

Schedule: 1pm -10pm to include shift incentive. Saturday rotation of 9am-6pm

Location: 12301 Vance Davis Dr. Charlotte, NC 28269

Salary: $27hr + Shift Differential. Full Benefits

*Position does not provide relocation assistance

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.