Key Responsibilities

Document Review (QA)

• Ensure BMS documents are reviewed periodically by Area Experts and Owners
• Ensure documents are free from errors before uploading to the BMS by:
• Liaising with GSS Marketing and Communications Team in proofreading and correcting spelling and grammatical errors
• Reformatting documents to ensure consistency with BMS Instructions
• Proper documentation of changes and revision comments

Business Process Review

• Work with area owners and key stakeholders in the review of critical business processes and systems to identify process gaps
• Develop accurate process maps to identify workflows, information dependencies, bottlenecks, decision-making points and client requirements
• Undertake best practice gap analysis and support area owners and key stakeholders in resolving process issues identified by the process review
• Develop necessary documentations, (e.g. procedures, guidelines, working instructions, user guides) using range of sources and tools for process implementation

BMS Administration

• Facilitate resolution of BMS-related issues and requests in a timely manner, including but not limited to:

- Document Change Requests

- Access Errors/Requests
- Journal/Article Requests

• Liaise with internal team members or other functional groups to address unresolved issues
• Review any feedback or suggestions by users and forward to the appropriate functional group, as necessary
• Act as the administrator of the following BMS sites:

-Audit Site (Audit Programmes, Audit Reports, Issue Notifications)
-Client Pre-registered Suppliers Site

-Knowledge Portal

• Prepare reports related to the performance of the BMS
- BMS Usage Report
-BMS Recent Changes
-Audits
-Summary of Regional BMS Reports

• Identify and suggest possible improvements on internal processes
• Other tasks related to BMS systems, as required.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!