About this Bilingual Call Centre Agent role at Brink's
Brink's · Onsite · Toronto ON
About the job
About the Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
Availability Requirements
This role requires flexibility to support schedule coverage, including employee absences and vacation periods.
Required Shift Availability
- 08:00 AM – 04:00 PM
- 03:00 PM – 11:00 PM
- 11:00 PM – 07:00 AM
- Availability for both weekday and weekend coverage is required
Key Responsibilities
- Respond to internal and external customer inquiries via phone and email
- Provide support related to Brink’s products and services
- Troubleshoot technical issues impacting customers and crew members
- Collaborate with internal departments to ensure timely resolution of customer concerns
- Follow established processes to diagnose issues and identify appropriate solutions
- Generate and distribute operational reports throughout the day
- Support ad hoc projects and serve as a key contact for customer communications
- Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have:
- A passion for delivering exceptional customer service
- Fluency in English and French (spoken and written)
- Minimum 2 years of experience in:
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and effective under pressure
- Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
- Excellent verbal and written communication skills
- Strong computer and technology skills
- A positive, collaborative, team-first mindset
- A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have Qualifications: Experience working within the transportation/security industry
Qualifications
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