About this Banquets Manager role at Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Banquet Manager is responsible for leading the daily operation of the Banquet Department, overseeing event execution, team performance, and service delivery across meetings, weddings, social celebrations, and special events. This role ensures all functions are executed according to event specifications and Four Seasons standards while fostering a culture of teamwork, accountability, and genuine hospitality. This position is part of the Food & Beverage division and works closely with Sales & Catering and resort operational leadership.
What you will do:
- Lead the planning, organization, and execution of banquet events and catered functions
- Lead, motivate, coach, and develop banquet team members and supervisors to consistently deliver exceptional service
- Maintain a visible leadership presence during events and serve as a key point of contact for guests, clients, and group organizers
- Oversee event setup and execution according to Banquet Event Orders (BEOs), ensuring all details and special requests are delivered accurately
- Partner closely with Catering & Conference Services, Culinary, Stewarding, and other resort departments to ensure seamless event execution
- Conduct pre-function meetings and clearly communicate event details, service expectations, and assignments to the Banquets team
- Monitor food and beverage quality, presentation, timing, and service standards throughout each event
- Build strong relationships with clients and guests, anticipating needs and resolving concerns promptly and professionally
- Manage scheduling, labor, inventory, and operational resources to support efficient banquet operations
- Maintain departmental standards, operating procedures, and service expectations
- Inspect banquet facilities, equipment, and function spaces to ensure exceptional presentation and operational readiness
- Participate in operational meetings and communicate upcoming business and event requirements across departments
- Support event setup, breakdown, and food and beverage service during high-volume periods when necessary
- Identify opportunities to continuously elevate the banquet guest experience and improve operational efficiency
What you bring:
- College degree in Hospitality Management, Hotel Management, Restaurant Management, or equivalent experience preferred
- Progressive leadership experience within Banquets, Catering, Events, or Food & Beverage operations
- Previous Banquet Assistant Manager, Banquet Manager, or comparable Food & Beverage leadership experience preferred
- Strong knowledge of banquet operations, event execution, food and beverage service, and guest engagement
- Previous experience leading and developing teams in a luxury hotel, resort, or upscale event environment preferred
- Knowledge of labor management, cost control, inventory management, and operational planning
- Excellent leadership, coaching, communication, and interpersonal skills
- Strong organizational and problem-solving abilities with exceptional attention to detail
- Ability to manage multiple events and priorities in a fast-paced environment
- Proficiency with event management systems, hospitality technology, and Microsoft Office applications
- Ability to read, write, and communicate effectively in English
What we offer:
- Competitive Salary & Wages
- Comprehensive Benefits Package
- 401(k) Retirement Plan
- Excellent Training and Development Opportunities
- Complimentary Accommodations at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
- Full-time leadership schedule required
- Flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.
