ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

• Collections
• Complete attorney referral forms using information from PointClickCare (PCC).
• Gather required supporting documents, including private pay statements and resident face sheets.
• Ensure referral documents are complete for review before submission to attorneys.
• Private Pay Statement QA
• Review monthly private pay statements for accuracy before generation.
• Verify that taxes and room rates match the census and approved billing rates.
• Identify and report billing discrepancies for correction.
• NAMI Review
• Generate reports to ensure every resident has an assigned responsible party.
• Identify missing information that may prevent statements from appearing in the credit card portal.
• Review Medicaid-pending and NAMI cases to determine whether NAMI amounts should be entered based on the resident's status.

Requirements

• At least 6 months BPO experience

• Experience in healthcare/finance is a PLUS!
• Must be detail oriented
• Proficient in using MS Excel
• Ability to multi-task, prioritize, and manage time effectively
• Good verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working night shifts

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives