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About this B2C Sales Supervisor- US & European Markets role at Carazo Enterprise SL

Carazo Enterprise SL · Onsite · Panama City, Panama, Panama

Adrian Magnus is growing in the United States and Europe, and we’re looking for a results-driven B2C Sales Supervisor to lead that expansion. You will run a phone-based remote sales operation from start to finish. You’ll build and coach a team of sales executives, own the pipeline and KPIs, and turn activity into consistent, predictable revenue.

What You’ll Do

  • Lead remote, phone-based B2C sales to retailers, specialty stores, lounges, wholesalers and distributors across the US and Europe.
  • Recruit, train, coach and supervise a team of remote sales executives, building a culture of discipline, accountability and high conversion.
  • Define, track and enforce team KPIs, including call activity, conversion rates, pipeline value, sales per agent and forecast accuracy.
  • Design and continuously improve the sales process, call scripts and objection-handling playbooks.
  • Own the CRM: pipeline stages, data quality and reporting discipline.
  • Deliver accurate sales forecasts and performance reports to leadership.
  • Work closely with Operations and Logistics on order flow, inventory availability and invoicing to ensure reliable fulfillment.

Requirements

  • Proven remote / phone-based sales experience. This is the core of the role.
  • 3+ years of hands-on, individual sales experience.
  • 3+ years managing a sales team (required). You must have directly led a team of salespeople. Recent hands-on selling is a plus, but team leadership experience is mandatory.
  • A track record of building teams and setting, tracking and enforcing sales KPIs.
  • Strong CRM skills and a data-driven approach to managing performance.
  • Fluent English, spoken and written.
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About Carazo Enterprise SL

Carazo Enterprise is a premium cigar distribution company established in 2012. Since its founding, the company has become a trusted partner and distributor for many of the world’s leading cigar brands. Today, Carazo Enterprise proudly manages the distribution of over 30 premium cigar brands across Europe, the United States, and Latin America.

With a dedicated team of approximately 40 professionals, we operate across key international markets, ensuring that cigar enthusiasts and connoisseurs have access to the finest cigars available globally. Our strong logistical infrastructure, regional expertise, and commitment to excellence have made us a leading player in the global cigar industry.

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