Job Description:

Role Title: AVP, Senior Product Engineer (L10)

Company Overview:
Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organizational Overview:

Synchrony Engineering’s Application & Enterprise Architecture (A&EA) organization provides the architectural leadership and governance needed to design, evolve, and simplify Synchrony’s technology landscape. A&EA partners with product, engineering, security, data, and infrastructure teams to ensure that solutions are business-aligned, scalable, secure, resilient, and cost-effective, while reducing complexity and accelerating delivery.

Role Summary/Purpose:

The AVP, Senior Product Engineer is responsible for administering, supporting, troubleshooting, and optimizing SAS Viya environments deployed on AWS and Kubernetes (Amazon EKS). This role requires strong expertise in SAS Viya platform administration, cloud infrastructure, Kubernetes operations, Terraform-based infrastructure as code, security, authentication, and enterprise system integrations.

The position plays a critical role in ensuring platform stability, performance, scalability, and security while supporting modernization and migration initiatives from SAS 9.4/Grid to SAS Viya 4.0. The administrator will collaborate closely with infrastructure, security, IAM, network, database, and application teams to deliver reliable enterprise analytics platform services.

Key Responsibilities:

The role involves end-to-end operational ownership of SAS Viya 4 environments and associated AWS and Kubernetes infrastructure components.

• Administer and support SAS Viya 4 environments in enterprise production settings.
• Perform platform configuration, upgrades, patching, monitoring, troubleshooting, and ongoing maintenance.
• Manage SAS Viya services, compute environments, CAS, SAS Studio, users, groups, roles, and authorization controls.
• Troubleshoot application, compute, storage, and performance issues within SAS Viya.
• Support and manage SAS Viya deployments on Kubernetes and Amazon EKS.
• Investigate and resolve issues related to pods, deployments, services, persistent volumes, storage, nodes, resource limits, and application logs.
• Configure and troubleshoot integrations between SAS Viya and AWS services including EC2, RDS, S3, IAM, STS, EKS, and VPC components.
• Manage IAM roles, policies, service accounts, permissions, and cross-account accessrequirements.
• Develop, maintain, and troubleshoot Terraform-based infrastructure as code for cloud resources and platform deployments.
• Create and manage Terraform modules, variables, plans, state files, and deployment workflows.
• Configure and support enterprise authentication and SSO integrations using Okta, SAML, LDAP/Active Directory, OAuth/OIDC, or similar technologies.
• Troubleshoot authentication, MFA, authorization, SSO, and role-mapping issues.
• Support platform security requirements including certificates, TLS/SSL, networking, and connectivity.
• Perform performance tuning, capacity planning, and optimization across CPU, memory, storage, and I/O layers.
• Develop automation scripts using Terraform, Python, Shell, and SAS scripting.
• Support migration activities from SAS 9.4/Grid to SAS Viya 4.
• Collaborate with AWS, Security, IAM, Network, Database, and Application teams to ensure seamless platform operations.

Required Skills/Knowledge :

Candidates must demonstrate strong technical depth across SAS Viya administration, cloud platforms, Kubernetes, and infrastructure automation.

• 6+ years of experience in SAS Administration.
• Hands-on experience administering SAS Viya 4 environments.
• Strong experience with AWS services such as EC2, RDS, S3, IAM, STS, EKS, S3, Lambda and VPC.
• Strong understanding of Kubernetes concepts including Pods, Deployments, Services, ConfigMaps, Secrets, PVC/PV, Storage Classes, and resource management.
• Hands-on experience with Amazon EKS.
• Hands-on experience with Terraform and Infrastructure as Code practices.
• Experience with enterprise authentication technologies such as Okta, SAML, OAuth, SSO, MFA, or equivalent solutions.
• Knowledge of LDAP/Active Directory and role-based access control.
• Linux administration and troubleshooting experience.
• Experience with SAS Viya monitoring, logging, troubleshooting, and performance tuning.
• Experience with Python and Shell scripting for automation.

Desired Skills/Knowledge:

The ideal candidate will bring a combination of strong technical capability, operational discipline, and collaboration skills to support a modern enterprise analytics platform.

• Experience with SAS 9.4 Grid/SAS Viya 4 administration.
• SAS Viya or AWS certification.
• Exposure to Helm, Ansible, Jenkins, Git, or CI/CD tools and practices.
• Experience with AWS Glue, Redshift, Snowflake, or other cloud data platforms.
• Experience supporting enterprise production environments and cloud migration projects.
• Strong analytical and troubleshooting skills with attention to detail.
• Ability to work effectively across cross-functional teams in infrastructure, security, and application domains.
• Proactive approach to automation, optimization, and operational improvement.
• Strong communication and documentation skills.

Eligibility Criteria:

• 6-10 Years of Total experience, 3-4 years of SAS Viya Administration, and 2-3 years of AWS experience, having hood hands-on and knowledge in Terraform/DevOps/Jenkins.

Work Timings: 2 pm to 11 pm IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible to apply for this opportunity.
• L8+ Employees can apply.

Grade/Level: 10

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