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This Position reports to:

Your role and responsibilities

In this role, you will have the opportunity to act as a design authority for an engineering discipline with low to medium complexity. Each day, you will complete assignments on small projects or portions of larger projects in a cost-effective manner. You will also showcase your skills by applying basic design thinking/design best practices concepts in projects.

The work model for the role is: #LI - Onsite

This role is contributing to the machine automation within ABB's Automation division in Pune/Ahmedabad-India region. Main stakeholders include Customers, Application Engineers, Sales Teams, Engineering Teams, Global Product Support/HQ Teams, Training Participants, Project Teams, and OEM/Manufacturing Customers.

You will be mainly accountable for:

• Providing pre-sales and post-sales technical support to customers and application engineers, resolving product, software, and application-related issues through remote support channels.

• Identifying and diagnosing automation system challenges, delivering timely solutions to ensure optimal system performance and customer satisfaction.

• Building and maintaining positive customer relationships by facilitating effective communication and coordinating with internal and external stakeholders.

• Planning and executing technical support activities, including issue escalation, problem resolution, and collaboration with global teams to implement innovative solutions and best practices.

• Developing skills in automation products and real-time software applications while supporting knowledge sharing, continuous improvement, and technical excellence.

• Delivering technical training and application engineering support, including software development, commissioning, documentation, and reporting of technical activities

Qualifications for the role:

• Bachelor’s degree in Engineering (Electrical, Electronics, Electrical & Electronics, Mechatronics, Instrumentation, or a related discipline).

• 1-5 years of experience in application development, commissioning, and technical support within industrial automation environments, with experience in multinational organizations.

• Solid knowledge of Industrial Automation systems, including PLCs, HMIs, Servo Drives, Motion Control, Motors, Robotics, and integrated machine automation solutions.

• Practical experience in application engineering, problem solving, customer support, commissioning, and deployment of automation solutions.

• Good understanding of control theory, structured programming, and software development practices, with proficiency in C/ST programming preferred.

• Knowledge of electronics, mechanics, and applied mathematics, with experience supporting industries such as Food & Beverage (F&B), CPG, and Consumer Goods.

• Excellent communication, customer engagement, and training skills, with the ability to collaborate effectively in cross-functional and customer-focused environments.

More about us:

B&R Industrial Automation is a manufacturer of automation technology and ABB's global center for machine and factory automation. B&R was founded in 1979 by Erwin Bernecker and Josef Rainer and has its headquarters in Eggelsberg, Upper Austria. Today, B&R is a leading global solution provider for automating machines and factories and is responsible for machine automation in ABB's Robotics & Discrete Automation division.

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