Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Ops Initiatives Optimization (OIO) within Customer Care Order Operations partners with Operations, Centers of Excellence, Information Technology, and Project Management teams to improve processes, systems, and operating models that support order-to-cash activities across regions. The team focuses on process standardization, operational excellence, automation enablement, and sustainable business transformation. This position is based in Warsaw, Poland with a hybrid work model. Regular travel is not required, although the role provides exposure to global stakeholders and cross-functional initiatives.

Responsibilities may include the following and other duties may be assigned:

• Support process, system, and tool improvement initiatives across Customer Care Order Operations
• Contribute to project planning, documentation, testing, risk tracking, progress monitoring, and stakeholder updates
• Gather and document business requirements, process maps, and process improvement opportunities
• Maintain process documentation, work instructions, knowledge repositories, and operational standards
• Collaborate with cross-functional stakeholders across Operations, Centers of Excellence, Information Technology, and other business functions
• Assist with knowledge transfer, process transition, and operational readiness activities for markets and business partners
• Analyze operational data, reports, and performance metrics to identify improvement opportunities and support decision making.

Required Knowledge and Experience:

• Minimum 1 to 2 years of Medtronic operational experience with working knowledge of business processes, systems, and tools
• Experience analyzing data, reports, or operational metrics to support business decisions and process improvements
• Demonstrated ability to manage assigned tasks, meet deadlines, and deliver results in a structured environmen
• Professional English communication skills, both written and spoken
• Ability to work independently while collaborating effectively with cross-functional stakeholders.

Preferred Qualifications:

• Experience supporting cross-functional projects and process transformation initiatives
• Experience with automation, system implementations, and operational excellence programs
• Knowledge of Lean, Six Sigma, and other continuous improvement methodologies
• Familiarity with Customer Care, Order Operations, or shared services environments 
• Ability to drive process improvements and support organizational change initiatives.

 

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at [email protected]. 

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Poland: 88,000.00 PLN - 132,000.00 PLN | 

 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).