Role Responsibilities:

• Sales Order and SAP order creation and maintenance
• PO preparation, SAP processing, approvals and issuance to subcontractors
• Monitoring of orders, deliveries and project progress
• Job closure following completion and submission of Delivery Orders
• Invoice generation, submission and customer portal uploading
• Invoice and payment follow-up with customers
• Processing of subcontractor invoices and MIGO transactions
• Vendor creation and vendor master-data amendments
• Management and follow-up of project documentation
• Sales accrual preparation and monitoring
• Ownership of VCC, CN and other internal approval processes
• Coordination of outstanding actions with Sales, Operations, Finance, Procurement, subcontractors and customers
• Other ad hoc administrative requirements necessary to support Service Modernization execution

Role Purpose:

• To provide dedicated administrative and operational support for the Service Modernization business, ensuring efficient execution of the end-to-end order-to-cash process from order creation, procurement and project documentation through job closure, invoicing and payment follow-up.The role will serve as the central administrative interface between Sales, Operations, Finance, Procurement, subcontractors and customers, ensuring timely completion of transactional activities, accurate SAP transactions, proper documentation and adherence to internal processes.The position will also release the Seller from routine administrative activities, allowing greater focus on customer engagement, opportunity development, sales conversion and Service Modernization revenue growth.

Minimum Requirements:

• Diploma or Bachelor's Degree in Business Administration, Finance, Accounting, Operations Management or a related discipline.
• Minimum 2–3 years of relevant administrative, sales administration, order management or project coordination experience.
• Experience in SAP or a similar ERP system is preferred.
• Good understanding of Sales Order, Purchase Order, invoicing and order-to-cash processes.
• Proficient in Microsoft Excel, including maintaining trackers, data analysis and basic reporting.
• Strong administrative and documentation management skills.
• Good attention to detail, particularly for SAP transactions, pricing, POs, invoices and supporting documentation.
• Good coordination and follow-up skills, with the ability to work across Sales, Operations, Finance, Procurement, vendors and customers.
• Able to manage multiple projects/orders simultaneously and prioritize according to business requirements.
• Good written and verbal communication skills in English and Bahasa Malaysia.
• Proactive and able to resolve routine administrative issues independently.
• Customer-focused, organized and process-oriented, with a strong sense of ownership and accountability.
• Experience in HVAC, M&E, engineering, construction, facilities management or service-related industries would be an advantage.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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