About this Air/Ocean Operations Executive role at Toll Group
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
About the Role
We are seeking a detail-oriented and proactive Air/Ocean Operations Executive to manage and coordinate international air and sea freight operations. The role is critical in ensuring shipments move efficiently, compliantly, and on time while delivering excellent service to customers and internal stakeholders.
Key Responsibilities
- Coordinate end-to-end air and ocean import/export operations, including FCL, LCL, AIR, and cross-trade shipments
- Prepare and process shipping documentation such as BL, AWB, invoice, packing list, COO, and customs documents
- Liaise with airlines, shipping lines, agents, transporters, and customs brokers to ensure smooth shipment execution
- Monitor shipment status and provide timely updates to customers
- Ensure compliance with customs regulations, trade compliance, and internal SOPs
- Handle rate verification, billing, and cost control
- Resolve operational issues, delays, or discrepancies efficiently
- Maintain accurate records in operations systems (e.g., CargoWise or similar)
- Support continuous improvement initiatives within the operations team
Requirements
- Diploma in Logistics, Supply Chain, Maritime Studies, or related fields
- Minimum 1–3 years of experience in air and/or ocean freight operations (freight forwarding environment preferred)
- Strong knowledge of import/export procedures and Incoterms
- Familiarity with customs clearance processes is an advantage
- Good communication skills in English (Mandarin is a plus)
- Strong organizational skills with attention to detail
- Ability to work under pressure and manage multiple shipments simultaneously
- Proficient in MS Office; experience with CargoWise is an added advantage
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.