What is the opportunity?

The Account Approval Officer reviews and approves new account documentation for RBC Direct Investing and InvestEase while ensuring compliance with Canadian Investment Regulatory Organization (CIRO) rules, KYC requirements, and internal policies. Key responsibilities include:

• Review & Approval: Evaluate new account applications and supporting documentation against regulatory and internal standards

• Compliance: Maintain adherence to CIRO regulations and company procedures for account opening and know-your-customer (KYC) processes

• Cross-functional Collaboration: Partner with operations centers-of-excellence and business teams across RBC Direct Investing and InvestEase to investigate inquiries and resolve escalations

• Process Improvement: Advocate for business initiatives that streamline operations and enhance service delivery

What will you do?

• Conduct daily reviews of incoming applications to verify compliance with regulatory requirements and internal policies

• Evaluate margin and options eligibility based on applicant profiles and account types

• Complete all daily approvals within mandated timeframes to support timely account activation

• Flag compliance issues to Business, Compliance, and Management; provide guidance to stakeholders on account documentation policies, procedures, and regulatory requirements

• Mentor and guide operations teams responsible for account opening and KYC updates, ensuring consistency and compliance

• Support special initiatives as assigned

What do you need to succeed?

Must haves:

• CIRO Supervisor Certification: Investment Dealer Supervisors Course or CIRO Supervisor Exam (current/valid credential required)

• University Degree: Bachelor's degree or equivalent post-secondary qualification

• Investment Industry Experience: Minimum 2 years in a regulatory compliance, operations, or account management role within investment services

• Analytical & Problem-Solving Skills: Demonstrated ability to assess complex documentation, identify compliance gaps, and resolve operational issues independently

Nice-to-have:

• Knowledge of the systems used in Operations

• Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH)

• Derivatives Fundamentals and Options Licensing Course

• Options Supervisors Course

• Knowledge of the securities industry and securities operations (QI/FATCA/CRS/AML, etc).

• Ability to work in a fast paced environment with tight deadlines.

• Ability to organize and prioritize an unpredictable workload.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver quality service to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in an agile, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.