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JOB DESCRIPTION

Job Title:

Coordinator

Team:

Invoicing

Reports To:

Team Leader

OVERVIEW: The position of Invoicing Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures.

Key Responsibilities & Tasks:

• Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
• Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
• Match the relevant delivery receipt note to the invoice when applicable
• Match the relevant supporting documents for cylinder invoices
• Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe 
• Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
• Provide first point of contact for Customer Services regarding missing invoices and copy invoice requests

• Escalate directly to respective Customer Services on problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes.
• Follow up complaints/ non compliances through improvement/complaint system in place.

Qualifications, Requirements and Additional Preferences

• Diploma / Degree Holder
• Has 2 to 4 years of related work experience
• Good understanding about nature of the job, process and other related tasks
• Problem Solving- Ability to solve minor issues in daily routines

Skills and Competencies

Language Skills

• Good Business English writing and speaking skills (able to express thoughts using the good common English phrases)

Computer Skills

• MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts
• MS outlook / Email - Able to write both formal and informal emails clearly
• Basic knowledge of ERP system / Office 365

Individual Competencies

• Ability to perform the tasks assigned to them independently or with minimum supervision  
• Attention to Detail
• Quick Learner
• Committed and Able to deliver
• Team Player - Able to collaborate with team members, Be flexible and positive attitude
• Achieve monthly KPI targets set by the management team

-Maintain Error Ratio -1%

-Lay days

-Individual Productivity

-Handling Days

-Response Time