Job Description:

Schedule - Open Monday - Friday business hours closed on Thursday

Job Essentials

• Verifies accuracy of EMPI link and identifies and reports possible Identity Theft.
• Interacts with patient/representative to gather and/or verify needed registration information.
• Inputs patient demographic, insurance, and essential admission information into a database for appropriate billing, reporting and analysis by facility, corporate, state and federal agencies to be performed.
• Comprehends and provides explanation of legal documents in accordance to regulatory requirements.
• Articulates billing process information and provides way-finding as needed.
• Holds financial discussions with patients or representatives including insurance benefits, cost estimation, financial obligation, and identifying financial assistance needs.
• Communicates effectively to patients and representatives regarding wait times.
• Verifies Patient Identity and scans documents as appropriate.

Minimum Qualifications

• One year customer service experience within the last five years.
• One year negotiation or collection experience within the last three years.
• Experience working effectively in time sensitive situations, handle multiple priorities simultaneously, and able to make prompt, responsible decisions.
• Experience in keyboarding and computer skills.
• Demonstrated excellent interpersonal relations and communication skills.

Preferred Qualifications

• Bi-lingual Spanish speaking.
• Knowledge of medical and insurance terminology
• One year data entry or clerical experience in a medical office setting within the last three years.
• Strong experience using EPIC

• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Work City:

Work State:

Scheduled Weekly Hours:

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.