Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Customer Support

Management Level

Associate

Job Description & Summary

This role is being offered as a 12-month max term contract.

Attention to detail, quiet reliability, and a genuine care for keeping things running smoothly — these are the skills that hold a workplace together, and this role puts them front and centre. As a Workplace Records & Facilities Support Coordinator at PwC, you'll bring your experience in records management, mail operations, and facilities support to help ensure the firm's information is handled with precision and compliance, based in Adelaide / Tarndanya. You'll work closely with partners, colleagues, and external providers to maintain the systems and spaces that allow everyone around you to do their best work.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health - giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.  

What you’ll do:

Records Management

• Manage records from creation through to disposal, ensuring legal and firm policy obligations are met.

• Stay current with the firm's Retention Schedule, Records and Data retention policy, and confidential information handling requirements.

Mail

• Process incoming, outgoing, and overnight internal mail across PwC sites nationally, including courier deliveries.

• Identify and coordinate distribution of unclaimed mail through internal processes.

• Prepare Australia Post manifests and work with stakeholders on mail service needs.

• Organise local, interstate, and international couriers, maintaining the courier database for accurate tracking, audit trails, and cost allocation.

Facilities

• Maintain electronic administrative records and provide general office support, including tidying focus rooms, meeting rooms, and booths.

• Log basic repairs and maintenance issues.

• Support reception, events, and other tasks as directed.

What we’re looking for:

Core Skills

• Demonstrated experience in a corporate, customer service, or shared services environment.

• Demonstrated facilities experience including security management, R&M and compliance.

• Strong interpersonal, verbal, and written communication skills.

• Ability to build and maintain effective relationships with internal and external clients, providers, and colleagues.

• Discretion and sensitivity when handling confidential matters and files.

• Ability to multitask, manage workloads, and prioritise effectively.

• Accountability for the successful completion of tasks.

• Strong attention to detail and problem-solving abilities.

Desirable Skills

• Intermediate proficiency in MS Word, Excel, PowerPoint, Google Applications, and ServiceNow.

• Experience working in a connected, diverse team with varied roles and responsibilities.

• Understanding of policies and Standard Operating Procedures.

• Customer-centric mindset with a strong emphasis on consistency and flexibility in a changing environment.

• Responsive, flexible, and adaptive approach to shifting priorities and demands.

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you’ll gain:

• A supportive, inclusive culture where your ideas and perspective are welcomed from day one. To learn more about our commitments to Inclusion and Diversity and First Nations Prosperity.

• Access to tailored learning programs designed to develop your skills and unlock your potential.

• Four weeks of annual leave plus floating public holidays & birthday leave giving you the space to rest and recharge.

• Health and lifestyle perks, including wellness benefits and discounted memberships to support your wellbeing (including access to our Employee Assistance Program (EAP) from the start.

• Free barista made morning coffee and tea.

• We also support our people through a variety of leave and benefits.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Facilities Coordinator and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic and to maintaining a safe, respectful workplace for everyone. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. 

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications directly from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Digital Tooling, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling {+ 59 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

November 16, 2026