Job Description:

Workplace Experience Assistant | dentsu | London | 6-month FTC | On-site

Join our Workplace Experience (Facilities) team and play a vital role in creating an exceptional workplace for our employees and clients at our UK Head Office.

As a Workplace Experience Assistant within our Mailroom team, you will support day-to-day operations, helping to deliver a seamless and professional workplace experience.

Purpose of the Role

Our Workplace Experience Assistants play an integral role in ensuring our office and services are fit for purpose, compliant, sustainable, and cost-effective. Working as part of a highly skilled & collaborative team.

Each of our Assistants should deliver an exceptional service whilst using innovation to proactively multi-task in a fast paced, evolving, and exciting environment. They must be energetic, demonstrate a willingness to help, and have a positive can-do attitude.

Due to the nature of the tasks, there is a high-level of manual handling and heavy lifting required.

What you’ll do

• Work closely with brand pitch and event teams to create vibrant and exciting spaces for new business pitches, internal events and activations. 

• Working as a key part of a highly skilled WX team, supporting the business to ensure a smooth and efficient service delivery experience. This will include, but is not limited to, the operation of our mailroom services. 

• Deliver high-quality mailroom services by meeting all appropriate SLA’s and deliver a consistent service which exceeds customer expectations. This includes but is not limited to: 
• Sorting, scanning and delivery of post, parcels, and general deliveries to our building and externally. 
• Collecting and processing all outgoing post. 
• Management of couriers. 
• Contribute to the overall performance of the WX department and its ongoing continuous improvement. 

• Continuously support the safe environment for employees and visitors to our building by having regard for all Health and Safety legislation, plus company policy and procedures. 

• Undertake new starter Health and Safety inductions along with Display Screen Equipment and New Expectant Mother assessments. 

• Ensuring our Workplace procedures, policies and systems are implemented and reviewed to ensure our office and services meet business objectives. This will include supporting agile working practices e.g. assisting with the implementation and management of the various locker systems. 

• Remaining vigilant for security matters and supporting security policies through clear desk policy implementation, laptop security, spare key management. 

• Procure goods and services in line with budget, to include stationery and office supplies, security consumables, keys, and off-site archiving (non-exhaustive list). 

• Collaborate with our Front of House team with meeting room set ups by continuous and proactive engagement. 

• Maintenance and delivery of our poster communications throughout our building. 

• Continually strive to find ways to reduce incoming mail and supporting our ISO:14001, ISO: 50001 & ISO:27001 accreditations. 

• Representing the business as a First Aider, Fire Marshal and DSE Assessor (training can be provided). 

What you’ll bring

Essential skills:

• Strong customer service, communication and interpersonal skills.
• Excellent organisational and administrative skills with a keen attention to detail.
• Proactive, dependable and service-focused, with a positive and professional approach.
• Strong IT skills, including proficiency in Microsoft Office and Outlook.
• Able to maintain discretion, confidentiality and professionalism at all times.
• A self-starter who uses initiative and takes ownership of tasks.
• Comfortable working in a busy environment, managing multiple priorities effectively.
• Flexible, people-focused and committed to innovation and continuous improvement.

Desirable skills:

• Manual handling skills/training (if not, training will be provided)

• IOSH
• First Aider/Fire Marshal/DSE Assessor (if not, training will be provided)

• Member of IWFM

What we offer

This is a 6-month FTC role. The role is based on site in our London office from Monday to Friday with working hours of 8am - 5pm.

At dentsu, we’ve built a benefits package that supports every chapter of your life. From company‑funded Private Medical Insurance, a 24/7 Virtual GP and a generous sick‑pay policy, to wellbeing days, volunteering time, flexible bank‑holiday swaps and great everyday perks like retail discounts, gym access and tech schemes - we make it easier to live well, not just work well. 

Our employee‑led resource groups have helped shape policies that genuinely matter: enhanced maternity, paternity and carers leave, extended sick leave, menopause and baby‑loss support, plus 10 fertility treatment days. Combined with life assurance, income protection, financial education tools and flexible savings options, you’ll find a workplace that invests in you - your health, your family, your future. 

About Dentsu

Dentsu is an integrated growth and transformation partner to the world’s leading organisations. Founded in 1901 in Tokyo, Japan, and now operating in approximately 120 countries and regions, we bring together the power of a global network of leadership brands to deliver impactful, end-to-end growth solutions.

Through our client promise, Innovating to Impact, we drive growth through integrated services across Media, Customer Experience Management (CXM), and Creative. Our business transformation (BX) mindset, combined with a focus on experience transformation (EX), drives sustainable growth for brands, people, and society.

Our commitment to innovation, collaboration, and diversity enables us to continuously evolve, pushing boundaries while delivering measurable impact in a fast-changing world.

Inclusion and Diversity

At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual. We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.

We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.

Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.

We recognize the importance of work-life balance and are open to discussing flexible working arrangements for all roles. If you need reasonable adjustments due to a disability or medical condition during our recruitment process, please contact us at accommodations@dentsu.com, quoting the reference number of the role that you are applying for. Your needs will be handled with respect and confidentiality to ensure an inclusive and accessible experience.

We are a Disability Confident scheme user. If you consider yourself to have a disability and meet the essential criteria for the role, you will be guaranteed an interview.

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