This is a full-time position providing operational mission support.  This position is supporting Amentum on a contract for the US Department of Defense and based in Japan, primarily at a customer location aboard MCAS Iwakuni in support of a Base Operations & Support contract with the Department of Defense (DoD)/Navy-Marine Corps.

Working Environment: Non-Status of Forces Agreement (SOFA) assignment (SOFA dependents maintain their status).  Constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, constant mental alertness, must possess planning/organizing skills, and must be able to work under deadlines.

Work Schedule: This position works at least eight hours per day, five days per week minimum.  Traditional in-person attendance expectations (non-hybrid). This position will require the person to hold an after-hours emergency phone on regular rotation with others in the team.  Position requires the responsibility to be available and responsive to emergent items, via Company provided phone, after hours and support to the on-call staff 24/7 while not on a PTO (Paid Time Off) status.

Major Duties and Responsibilities:

• Assists in the managing, dispatching and follow-up of service requests and preventive maintenance work under the Base Operations and Support contract.
• Receives, processes, schedules and monitors work orders.
• Assists with follow ups to the customer, follow ups with the vendor and record keeping of all communication.
• Assists with scheduling work to be performed in residential units.
• Create and close all work orders in Amentum’s internal Maximo system as well as USMCmax.
• Track work orders for timely completion.
• Holds duty phone for emergency calls on a rotating basis.
• Perform general office administrative duties such as preparing reports, tables, summaries and other documents using standard office software.
• Perform other duties as assigned.

Minimum Acceptable Experience and Qualification Levels:

• Prior experience in an operations and maintenance or construction environment is preferred but not required.
• Previous experience with a work order management system such as a Maximo or SAP based CMMS is preferred.
• Must be an experienced user of Microsoft office suite.

Expected Skills and Competencies:

• Possesses and demonstrates a positive focus on achieving outstanding customer satisfaction
• Constantly seeks ways to improve and promote quality of work product
• Able to multi-task and not lose focus on work order being recorded while answering a customer query of another work order status

Education:

• High school diploma or GED required.

Language Requirements:

• Primary communication is in English, Japanese is a plus.
• Must have oral and written communication skills sufficient to effectively communicate with employees, management, and the client.
• Will be expected to perform in an environment where English and Japanese are spoken and may require interpretation or translation using smart-phone type app

Licenses & Certifications: N/A

Other Requirements:

• Candidates must hold a current U.S. Passport and have the ability to obtain a Common Access Card (CAC) for access to U.S. Government system of record USMCmax.
• SOFA Dependents are required to obtain the approved “REQUEST TO ENGAGE IN COMMERCIAL ACTIVITIES OR PRIVATE EMPLOYMENT IN JAPAN” as per IIIMEF/MCIPAC MCBBO 5300.3 via Staff Judge Advocate at Marine Corps Air Station Iwakuni, Japan for DBIDS processing as a Contractor
• Candidate must possess a valid passport of home country with a minimum of 12 months remaining to expiration date, if not currently a resident of Japan
• Applicants in-country must hold their own visa sponsorship or residency if not an internal applicant.
• With Company assistance, applicant will be required to apply and be accepted for a DBIDS enrollment and identification issuance prior to employment for first workday, which will be categorized as “Foreign Gov Contr”; SOFA dependents will be required to hold Contractor Identification IAW Installation Access Control MCASO prior to employment for first workday.  Contractor identification is a requirement of employment and continuance of employment.
• Position requires the applicant to drive in the performance of work duties.  Applicant must be able to obtain (if on IDP) and maintain a Japanese Driver License, within 90 days of hire, or SOFA license and be able to operate a Company provided motor vehicle on MCAS Iwakuni.  Applicant must be able and willing to operate motor vehicle on Japanese roads as job duties require.  Vehicle operators will be subject to Japanese and US Military traffic citation point system. 
• Transportation is not provided to locally hired personnel for the purpose of commuting to and from the workplace.  Non-locally hired are expected to obtain and maintain the legal ability to operate a Company provided vehicle both on and off the installation for the purpose of commute and/or on-site transportation.  Those unable to obtain and maintain the legal means to operate a motor vehicle in Japan or aboard the installation will be responsible for their own transportation for all purposes.
• All vehicle assignments, if applicable, are based on vehicle availability, position, work assignment and where the primary operator may live. Ride sharing on and off base to residences is applicable within the local area as may be necessary.