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Position Summary

The Wire Transfer Specialist I plays a critical role within the Operations Team, ensuring accurate and timely processing of wire transfers for all bank customers. This position requires strong attention to detail and the ability to perform a wide range of operational tasks in a high-volume, deadline-driven environment. The Wire Specialist I serves as a resource for the wire team, assists with process verification, and provides support for inquiries from employees and customers. Additional responsibilities include handling special projects and providing backup coverage for other Wire Specialists.

Essential Duties and Responsibilities

• Process wire transactions across multiple channels, including Treasury Management online services, in-person, phone, and email.
• Accurately input wire details into banking systems and verify account information.
• Confirm wire limits and obtain proper authorization for transactions.
• Conduct callback verification for wire transfers initiated via phone, email, or fax to ensure accuracy of instructions.
• Respond promptly and accurately to wire research requests from customers and internal associates.
• Review, research, and resolve exceptions for both outgoing and incoming wires.
• Operate systems and equipment to receive and transfer funds in compliance with established procedures.
• Ensure adherence to all applicable laws, regulations, and internal policies, including completion of required compliance training.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor.

Education and/or Experience  

• High school diploma or its equivalent is required, and
• 1-2 years’ applicable experience, preferred in banking operations or customer service                               

Computer Skills 

• MS Office programs

Certificates, Licenses, Registrations 

Other Qualifications (including physical requirements)

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Activities, duties and responsibilities may change at any time with or without notice.    

Skills Training

• Communication
• Time Management
• Critical Thinking

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.