What You Can Expect

As a WebRTC Video Engineer on Zoom's real-time web media team, you will directly shape the video quality that millions of users depend on for clear, reliable communication. Working across the full media pipeline, from device capture and encoding through network transmission, decoding, and rendering, you will develop code to deliver the best video quality to the customers, diagnose and resolve complex quality issues across browsers, operating systems, and hardware environments. You will collaborate closely with global engineering teams to drive product development and release cycles. This is a hybrid position that requires on-site presence 3 days per week at our San Jose, CA office. Remote arrangements are not available for this role.

About the Team

The Audio Video team is Zoom's technical foundation for real-time communication, owning the full media pipeline from device capture through processing, encoding, transmission, decoding, and rendering. The team delivers the audio and video experience across Zoom Workplace's native client, web-based client, and Video SDK, enabling developers and enterprise customers to build reliable, high-quality communication tools. By continuously advancing media quality and reliability, the team plays a central role in supporting Zoom's mission to keep people connected and productive.

Responsibilities

• Implement and maintain robust WebRTC media flows across web browsers, native clients, and media servers, including interoperability across these environments.
• Develop and improve core modules for SDP negotiation, peer connection management, ICE/STUN/TURN, simulcast, packet switch architecture, and adaptive bitrate and congestion control.
• Investigate and resolve audio/video quality issues, including codec compatibility for H.264, VP8/VP9, and AV1, hardware decoder edge cases, and browser-specific regressions.
• Optimize end-to-end audio/video workflows across capture, encoding, transport, decoding, and rendering for conferencing use cases.
• Monitor QoS performance, implement failover metrics, and analyze quality regressions using data-driven methods.
• Ensure production stability through hotfix deployment, memory leak resolution, and proactive issue identification across production clusters.
• Deliver US-facing technical support for enterprise SDK customers, covering requirements discussions, ticket investigation, troubleshooting, and integration guidance.
• Build and maintain team knowledge bases, internal documentation, and best practices for WebRTC systems, and contribute to open-source communities such as Chromium and WebRTC upstream where applicable.
  

What We're Looking For

• Bachelor's degree or higher in Computer Science, Electrical Engineering, or a related STEM field, or equivalent experience, with 5 or more years of hands-on software engineering experience in real-time media or web communication systems.
• Solid, production-proven WebRTC development experience, including real-world debugging, protocol-level issue resolution, and cross-browser compatibility work.
• Proficiency in JavaScript and/or TypeScript for front-end media development, with strong debugging skills including packet-level analysis and use of media and protocol tooling.
• Working knowledge of real-time media protocols, including ICE, STUN/TURN, DTLS/SRTP, RTP/RTCP, and SDP, with practical experience in SDP parsing, negotiation, and RFC compliance across browser environments.
• Familiarity with video codec internals, particularly H.264 (including SPS/PPS, key frames, and hardware decoder compatibility), and awareness of VP8/VP9 and AV1.
• Experience with simulcast, packet switch flows, or adaptive bitrate mechanisms in a media SDK or media server context.
• Demonstrated ability to investigate and resolve production issues, including hotfixes, memory leaks, and browser-specific regressions, with experience supporting enterprise SDK customers technically as a plus.

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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