Position Overview 

The Muda Operator (2nd shift) is a key position within operations that will focus on handling problem orders by identifying the problem, analyzing possible solutions, and deciding on the best course of action, in a timely manner. 

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

·         Diagnose why an order had to be removed from the standard process 

·         Ability to successfully resolve an issue and move the order along to the next process  

·         Respond to and/or report recurring issues.  

·         Assist with and perform investigations into process failures and document findings accordingly 

·         Support cross-training efforts for current techs and assist in training new techs, as needed. 

·         Continuously identify opportunities to improve the overall success of operations. 

·         Work with engineering and quality to initiate and implement process improvements  

·         Effectively work in a dynamic, team environment, with the flexibility to rotate responsibilities as required. 

·         Perform quality checks on devices. 

·         Proactively identify areas for improvement related to operations. 

·         Maintain accurate documentation and records with integrity. 

·         Interpret and input data into application-based data systems. 

·         Read, comprehend, and adhere to written work instructions, SOP’s, etc 

·         Follow verbal instructions from supervisors, group leaders, and trainers. 

·         Adhere to all safety policies and procedures and promote a safe work environment for all team members. 

·         Consistently meet attendance, quality, and productivity expectations. 

·         Accomplish other duties as required. 

Competencies (Knowledge and Skills needed for this position) 

·         Strong oral and written communication skills. Group presentation skills. 

·         Read, Write, and Speaks English 

·         Strong computer experience. 

·         Proactively identify areas for improvement related to manufacturing quality, processes, and productivity, by monitoring actual production. 

·         Continue to work as a tech when not assigned training duties 

·         Attention to detail and ability to work with a sense of urgency. 

·         Ability to adapt to/work in a dynamic workplace environment 

·         Ability to work independently and as part of a team 

·         Ability to identify opportunities for process improvements 

·         Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives. 

•  Required Education 
  • High School Diploma/GED Required 

•  Experience 

o    Hearing Aid Manufacturing experience preferred. 

o    Knowledge of a variety of hearing aid manufacturing roles