About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Job Summary:**

Lead and motivate a team within United Overseas Bank (Malaysia) Bhd to achieve operational excellence, meet customer expectations, and contribute to the bank's overall success. This role involves overseeing daily team activities, fostering a collaborative environment, and ensuring compliance with bank policies and procedures.

Job Responsibilities:**

* Manage, coach, and develop a team of [Specify number or type of team members, e.g., 5-8 customer service representatives, 3-5 operations specialists] to enhance their performance and career growth.
* Allocate tasks, monitor workload, and ensure timely completion of team objectives and KPIs.
* Conduct regular performance reviews, provide constructive feedback, and identify training needs for team members.
* Act as a primary point of escalation for complex customer inquiries, operational issues, or disputes, ensuring effective resolution.
* Implement and enforce bank policies, procedures, and regulatory requirements within the team.
* Monitor team productivity and service quality, identifying areas for improvement and implementing corrective actions.
* Collaborate with other departments to streamline processes and improve overall operational efficiency.
* Prepare and present team performance reports to management, highlighting achievements and challenges.
* Foster a positive and inclusive team culture, promoting teamwork and open communication.
* Participate in recruitment and onboarding processes for new team members.

Job Qualifications:**

* Bachelor's degree in Business Administration, Finance, Banking, or a related field.
* Minimum of 3-5 years of experience in the banking or financial services industry, with at least 1-2 years in a supervisory or team lead role.
* Proven ability to lead, motivate, and develop a team to achieve targets.
* Excellent communication, interpersonal, and problem-solving skills.
* Strong understanding of banking products, services, and operational processes.
* Familiarity with relevant banking regulations and compliance requirements in Malaysia.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
* Ability to work effectively under pressure and manage multiple priorities.
* Demonstrated commitment to customer service excellence.
* Strong analytical and decision-making abilities.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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