At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

The Vice President will assist in the further development and market differentiation of the assigned service lines in the Houston/Southeast Texas market. The Vice President will develop and formalize an integrated service line approach throughout the MH system, creating a “service line network” to service the needs of patients in the area. The incumbent will identify opportunities to best manage the service line by providing the highest quality outcomes through the most efficient treatment plan possible. The Vice President works collaboratively with physicians, system and regional leadership, hospital leadership teams, hospital based providers and staff to ensure the service line meets its goals and objectives.

Job Description

MINIMUM QUALIFICATIONS

Education:  Bachelor’s degree required. Master of Health Administration (MHA), Master of Business Administration (MBA), or equivalent field is preferred

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Five (5) years of progressive leadership experience, including an in-depth knowledge of inpatient operations or provider practice operations and personnel management

• Demonstrated ability to navigate in highly complex, matrixed organizations

• Creative problem solver who possesses the ability to provide structure in ambiguity and prioritize and execute on multiple deliverables to meet stakeholder needs

• Experience in the design and implementation of process improvement initiatives and utilization of high-reliability principles

• Demonstrated success managing leaders and highly skilled and educated team members

• Demonstrated success in working collaboratively with physicians, administrators, nurses, and members of multidisciplinary teams

• Excellent oral and written communication skills

• Strong organizational skills, flexible and adaptable style, and articulate and active listener

• Effective consensus builder and consummate team player

• Strategic and visionary thinker

• Strong financial management acumen

• Ability to develop short and long-term goals and plans; program evaluation; and budget preparation and ensures the services and programs are provided by the department to achieve quality standards

• Demonstrated ability to analyze market research data designed to provide relevant information for decision-making and strategic planning

PRINCIPAL ACCOUNTABILITIES

Strategic

• Works closely with stakeholders to establish the vision and direction for the assigned service lines consistent with the strategic direction of Memorial Hermann and leads by example, the philosophy, mission, vision, quality principles, and core values to all MH customers, associates, and the community.

• Prepares and implements, with input from physician partners and health system leadership, business plans for the assigned service line to support the strategic, financial, and operating targets of the service lines and system.

• Develops annual and multiple-year goals for the service lines, ensuring consistency with the overall goals and objectives of the system.

• Monitors progress of annual goals and objectives to ensure successful achievement of strategic priorities, including financial, operational, and clinical outcomes

• Develops robust business plans, monitors, communicates, and executes the strategic plan’s priorities, recommends amendments, as needed

• Remains current on national trends pertaining to the medicine service line and proactively implements best practices

Quality, Patient Safety, and Performance Improvement

• Coordinates system-wide operations of the service lines, emphasizing the consistency of care standards and ensuring clinical and administrative “best practices” are communicated and implemented throughout the system.

• Maintains current knowledge of advancements and developments in service lines treatments and service offerings via networking with leading benchmark institutions, participation in professional organizations, and/or attendance at relevant educational presentations.

• Ensures technical competence of staff and compliance and accreditation standards are met in all areas of responsibility

• Contributes to the development, communication, and implementation of care transformation work pertaining to hospital based providers and actively engages teams to achieve short and long-term goals

• Performs root cause analysis for performance gaps, recommends for process improvement initiatives, and holds teams accountable to change

Operational Performance and Management

• Ensures the service lines meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes.

• Creates measures of success to support areas of focus

• Fosters an environment in which policies, personnel, systems, and processes are systemically aligned to facilitate efficiency and effectiveness

• Holds leaders and self, accountable for meeting established targets and milestones

• Serves as a connection point to align hospital based providers and services across the continuum of care to facilitate enhanced patient experience and improve quality of care

• Provides timely, accurate, and professionally produced reports that facilitate organizational performance reviews

• Solves highly complex issues and problems. Demonstrates excellent analytical reasoning abilities

Financial Performance

• Assures that capital and operational budgets are thoughtfully planned, executed, and managed to established targets

• Implements and evaluates physician compensation strategies and models that align with value-based objectives, clinical and operational standards, and fair market value.

• Establishes controls measures to manage cost and identifies areas for increased cost effectiveness

Leadership

• Develops personal and professional credibility across the System; gains respect and builds trust internally and externally.

• Serves as a member of the Hospital Based Provider Leadership Team

• Fosters and environment of transparency, respect, and professionalism

• Recruits and retains talent. Leads, coaches, and mentors teams

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.

• Other duties as assigned.