Executive Leadership & Strategy

• Partner with the CEO and COO to establish operational strategy and portfolio performance goals.

• Lead and develop the company's property management function, creating scalable processes and operational standards.

• Build a culture of accountability, collaboration, and continuous improvement across the organization.

• Establish key performance indicators (KPIs), reporting standards, and operational best practices that support long-term growth.

• Serve as a trusted advisor and member of the executive leadership team.

Property Management Leadership

• Oversee a portfolio of commercial assets, ensuring operational excellence, tenant satisfaction, and asset preservation.

• Directly manage, mentor, and develop a team of Property Managers while fostering professional growth and accountability.

• Ensure consistent execution of property operations, maintenance programs, capital projects, inspections, and risk management initiatives.

• Drive tenant retention through exceptional customer service and proactive relationship management.

Financial & Operational Performance

• Oversee annual operating budgets, forecasts, capital expenditures, and operating expense management.

• Review CAM reconciliations, tenant billings, rent collections, delinquencies, and financial performance across the portfolio.

• Analyze operational and financial trends to identify opportunities for increased efficiency and asset performance.

• Partner closely with accounting, leasing, ownership, and executive leadership to maximize portfolio value.

Lease Administration & Compliance

• Provide executive oversight of commercial lease administration, including amendments, renewals, assignments, estoppels, SNDAs, and related legal documentation.

• Interpret lease provisions and ensure compliance while identifying operational, financial, and legal risks.

• Maintain accurate lease abstracting and documentation within Yardi.

• Collaborate with leasing teams, legal counsel, ownership, and tenants on lease-related matters.

Reporting & Process Improvement

• Develop executive-level reporting packages that provide meaningful insights into portfolio performance.

• Establish standardized dashboards, operational metrics, delinquency reporting, tenant retention analytics, and financial reporting.

• Design and implement policies, procedures, and workflows that improve consistency, efficiency, and organizational scalability.

• Ensure integrity and accuracy of operational, financial, and property management data.

Relationship Management

• Build trusted relationships with tenants, investors, ownership groups, lenders, contractors, attorneys, and vendors.

• Serve as the senior operational representative for ownership regarding portfolio performance.

• Resolve complex tenant and operational issues with professionalism, sound judgment, and a solutions-oriented approach.

• Bachelor's degree required.

• 10+ years of commercial property management experience, including team leadership responsibility.

• Proven success leading, mentoring, and developing high-performing property management teams.

• Strong background managing commercial real estate portfolios; retail experience is highly preferred.

• Advanced experience with Yardi, including reporting, lease administration, and property operations.

• Thorough understanding of commercial leases, CAM reconciliations, budgeting, financial reporting, and capital planning.

• Experience preparing executive-level reporting and presenting portfolio performance to senior leadership.

• Strong business acumen with the ability to balance operational excellence and strategic decision-making.

• Excellent communication, relationship management, and leadership skills.

• Driver’s License Required-travel to properties within the portfolio will be required as needed.

• Executive leader with a collaborative, hands-on management style.

• Strategic thinker who can build scalable systems while remaining engaged in day-to-day operations.

• Proven ability to create structure, improve processes, and drive organizational performance.

• Entrepreneurial mindset with the flexibility to succeed in a growing organization.

• Strong financial and analytical skills with exceptional attention to detail.

• High level of integrity, professionalism, and executive presence.

• Confident communicator who builds credibility with executives, ownership, tenants, lenders, and external partners.