Vice President of Operations

The VP of Operations is primarily responsible for overseeing operational support functions including scheduling, account management, client relations, and field supervision supporting our residential/multifamily markets. Additionally, the VP of Operations will work directly with Operations and Scheduling Managers and the HR department to ensure Titan provides “Best-In-Class service” to our residential and multi-family clients and staff.

Responsibilities:

• Build, grow, and drive customer relationships.
• Responsible for operational excellence and development of the operating teams including scheduling, field supervision, portfolio management and other supporting functions.
• Works with Region Vice President and Region President to set key metrics and goals to assess performance of operations teams.
• Schedules, conducts, and manages recurring group and individual meetings to drive service excellence and achievement of client and company goals.
• Oversees annual review process for operations teams, including documentation of positive and negative performance, informal coaching and team member development.
• Reviews disciplinary issues with operating teams to ensure compliance with company and union guidelines. Consults with HR to review concerns and questions.
• Supports operating teams and HR in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals
• Supports operating teams in hiring, training and on-boarding. Troubleshoots and remove barriers to hiring challenges and onboarding issues.
• Explains company personnel policies, benefits, and procedures to all staff and job applicants, as needed.
• Compile and prepare internal and external reports and documents pertaining to personnel activities and account trends
• Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
• Stays current on federal, state and local CBA guidelines relative to our services
• Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
• Review new business opportunities with sales team members, reviewing alignment with company growth goals and culture.
• Prepare internal and external correspondence and memos as needed
• Successfully support operations in Chicago and surrounding Suburbs. Work in the company offices or at a customer location – this is not a remote/work from home role.
• Join, participate and engage in networking groups, events and channels in the residential and multi-family market.
• Other duties as assigned

Qualifications:

• Minimum 5 years of security operations-related experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Minimum 4 years of Management Experience, preferably in corporate security and guard force management.
• Be able to demonstrate direct experience and success in the residential, multi-family service sector.
• Bachelor’s Degree required 
• Highly motivated, energetic, self-directed individual with good analytical and problem-solving skills.
• Ability to communicate clearly and concisely while also sharing technical concepts effectively to a varied audience.
• Effectively lead team service delivery and development across the national environment.
• Comfortable presenting information to large audiences both online and in person.
• Ability to interact effectively at all levels and across diverse cultures.
• Strong customer and results orientation.
• Capably work under pressure while maintaining a professional image and approach with clients.
• Experience with Microsoft Office and Google Suites
• Experience with security guard force management software preferred
• Must be able to pass pre-employment screening 

Pay and Benefits:

• Salary $115-130K
• Paid time off and paid holidays
• Medical, Dental and Vision insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

#HP