The Position

CallRail is looking for a Vertical Marketing Manager to own our healthcare business. CallRail is a lead engagement platform: we show businesses which marketing drives their calls, forms, and chats, and we help them answer, qualify, and route those leads around the clock. Healthcare organizations are one of our largest and fastest-moving markets. Think of this role as the general manager for healthcare at CallRail: you set the strategy, you own the number, and you are the person the rest of the company turns to when they need to understand this market.

You'll build the healthcare personas, positioning, and messaging, verticalizing our go-to-market narrative for this audience. From there you'll partner with demand generation, customer marketing, and content on how it comes to life, and work closely with sales, product, and leadership on what we build and say. You'll decide which healthcare subverticals we go after, how we talk to them, what we need to build or partner on to win. 

It's a role for someone who is energized by ownership, is happiest when they know a market better than anyone else in the room, and would rather bring a plan than wait for an assignment. The mix is roughly equal parts strategy and execution: you'll build the plan, and then you'll roll up your sleeves and go run it, with cross-functional support.

What You'll Do 

• You act like an owner. Healthcare is your line of business. You know its performance, its risks, and its opportunities inside and out, and you carry the accountability that comes with it.
• You come with a point of view. You represent heathcare in cross-functional and leadership conversations, and your perspective carries weight because it's grounded in real expertise — what customers are telling you, what the data shows, what competitors are doing. 
• You advocate for what your market needs. You don't wait for a door to open; you open it. When you see something we need in order to win in home services, you build the case for it, bring the rationale and the numbers, and champion it until it gets a real decision.
• You go deep. You're genuinely curious about this industry, its buyers, and the forces shaping it. You want to keep learning, testing, and refining what works.

What You'll Own

Healthcare strategy and business performance

• Own the go-to-market strategy for CallRail's healthcare business, including which subverticals we prioritize, how we position and message to them, and the plan to hit our acquisition and revenue goals
• Live in the numbers that define the health of the business: customers, new MRR, churn, ARPU, and conversion rate, and product adoption. You'll spot emerging trends and issues early, work cross-functionally to understand what's driving them, and bring a plan when one is needed.
• Report on healthcare performance to leadership with the insight and executive presence to explain what's changing, what it means, and what you're doing about it

Market and competitive expertise

• Be CallRail's subject matter expert on the healthcare market: the buyers, the workflows, the regulatory realities, the vendor landscape, and the economics of how these businesses grow
• Own the healthcare buyer personas and the value propositions, positioning, and messaging built on them — the work that differentiates CallRail in an increasingly crowded lead engagement and AI voice market
• Develop real depth in the specific subverticals where our opportunity is biggest, not just a broad view of "healthcare"
• Track the competitive set continuously: who's winning, who's new, where they beat us, where we beat them, and what we should do about it. Feed that intelligence to product, sales, and leadership
• Regularly surface the headwinds and tailwinds shaping the vertical — regulatory shifts, consolidation, AI adoption, patient acquisition economics — and translate them into implications for our strategy
• Validate market requirements through customer interviews, surveys, win/loss analysis, sales insight, and usage data
• Be the face of CallRail in the healthcare market: conference and industry speaking engagements, webinars, panels, podcasts, etc.

Cross-functional leadership

• Serve as the hub between sales, product marketing, customer marketing, demand generation, and product development, feeding market insight into each function and making sure everyone is marching in the same direction
• Serve as the messaging authority for healthcare: consulting across marketing for campaign and content development
• Pressure-test the work happening across teams against a simple bar: does it solve a real healthcare customer pain point, strengthen our competitive position, resonate with the segment we're targeting, and drive measurable results?
• Partner with product development teams as the voice of the healthcare customer, bringing market insight that shapes the roadmap
• Build business cases for the partnerships and integrations we need to win
• Enable sales and support: train them on the problems we solve for healthcare buyers, and work with sales enablement to build the internal tools and external collateral they need

What You'll Need 

• BS/BA and 4–6 years of experience in a strategic marketing role, with direct experience in healthcare, healthtech, or an adjacent health-related field required
• A track record of owning a strategy end to end and being accountable for the results, not just executing someone else's plan
• Strong analytical instincts and genuine comfort with data — you can get to the story behind the metric and build a case around it
• Excellent written and verbal communication, and the confidence and presence to represent your point of view to senior leaders and to external audiences
• Demonstrated ability to influence and align cross-functional partners without formal authority
• Comfort operating in a fast-moving environment where you'll prioritize, make tradeoffs, and shift between strategic thinking and hands-on execution in the same day

Nice To Have 

• B2B SaaS or martech vertical, industry, or product marketing experience
• Experience presenting at industry conferences or building a personal presence in a vertical community
• Familiarity with healthcare marketing and patient acquisition, HIPAA-conscious marketing practices, or the healthcare technology stack (EHR, practice management, patient engagement, and CRM tools)
• Experience building or influencing a partner and integration ecosystem

 If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks

• Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
• Competitive HSA with company matching
• Paid parental leave
• Flexible vacation policy
• 401K options with company dollar-for-dollar match
• Employee stock options available from day one
• $2,000 annual educational allowance
• Catered lunch every Tuesday * an in-office perk
• MARTA transportation or office parking expenses covered
• Employee charitable donation company match, up to $500 annually
• Regular company outings and events 
• Hybrid work options with $500 office stipend to set up your home office
• Designated bike storage

Learn more: https://www.callrail.com/about/ 

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.