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Job Responsibilities:

• Work with the client and other project managers to coordinate testing efforts and schedule resources for projects in multiple labs/locations 
• Meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation 
• Collaborate with project managers, testers and producers to keep testing schedules on track 
• Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups 
• Receive new candidates from recruiters and make decisions to invite them for tryout or present them to the client 
• Guide tester/reviewer candidates through tryouts, serving as the primary contact and escort for testers while onsite at client facility 
• Manage onboarding procedures for new testers/reviewers 
• Provide technical and general linguistic training, coaching and guidance to address performance concerns and improve speed and quality of testers’/reviewers’ work 
• Compile and maintain training materials and operating guidelines 
• Respond to testers’/reviewers’ scheduling requests and other needs or issues 
• Gather information and feedback from testers/reviewers about performance, workload management, and any work-related issues 
• Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement 
• Work with the client company managers and producers to improve and streamline the localization/reviewing process, driving efficiency and effectiveness 
• Devise plans of action that engage multiple stakeholders to achieve desired results 
• Schedule team meetings as needed 
• Promote team-building activities during and after work hours 
• Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning 
• Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training 
• Assist project managers and producers on various tasks 
• Ensure the safety and well-being of Welocalize employees on client premises (for example during emergency situations)              

Additional Job Details:

• Natural leader who easily gains respect from and motivates team members 
• Ability to connect easily with colleagues and managers (both Welocalize and client) in a very diverse setting 
• Ability to communicate effectively with client company managers, linguists, onsite and offsite project managers, and testers across all vendors and language groups 
• People management experience 
• Excellent command of written and spoken English 
• High level of integrity and ability to handle information with discretion, discerning when confidentiality is important 
• Genuine team player who puts team first 
• High level of responsibility, ownership and accountability 
• Conflict management and mediation skills 
• Ability to stay calm under pressure and when facing conflicting demands from various stakeholders 
• Ability to address groups of 10-100 
• Ability to think strategically 
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines 
• Keen sense of judgment when prioritizing tasks and managing delivery of communications 
• Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment 
• Experience providing trainings to people individually and in groups, in technical and other skills 
• Ability to present complex tasks in a simple and clear manner 
• 2+ years experience in the QA, localization or globalization industry 
• Bilingual 
• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office 
• Bachelor's degree in language, linguistics, HR, management, or related field, or equivalent work experience 
• Project management experience and/or training 

Pluses 

• Multilingual 
• Knowledge of basic HTML and Unicode 
• Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.) 
• Experience writing and editing QA plans 
• Training in conflict resolution or mediation