ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
 

The Salvation Army Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.

Retail Cashiers play an important role bringing diligence, professionalism and friendliness to ensure transactions at point of sale run smoothly and efficiently. This role is often the first point of contact for customers (and donors) when entering the store or to ask questions whilst they are shopping, and is key in ensuring customers leave the store with a lasting positive impression of their shopping experience.

Key responsibilities:

Customer Service: With your friendly and engaging personality, ensure all customers are warmly greeted and are provided guidance to the store’s areas and inform of any specials. Also provide assistance to those who are donating items and to community members referred to the store for material aid support.

Point of sale: Bring your attentive and patient service to assist with sales transactions, answering customer enquiries in store and over the phone.

Displays and merchandising: With the guidance of the store manager, ensure items in the point of sale area are displayed attractively and safely with clear thoroughfares.

Qualifications and skills (desired/required):

Experience in retail, point of sale systems and customer service preferred but not mandatory as volunteers are always supported with on the job training

Background check requirements:

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:

As this role involves handling money, it requires a Police Check

Time Required & Commitment:

As agreed with manager

Development opportunities with this role:

This role will give volunteers an opportunity to develop skills and build experience in retail practices and dealing with customers

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.