Are you passionate about understanding user needs and turning insights into meaningful product experiences?

Do you enjoy collaborating with designers, product teams, and researchers to help shape products that truly meet customer needs?

About the Role

Join us in shaping the future of the A&G business segment through impactful research. In this role, you’ll help us understand user behaviours, needs and motivations to inform product decisions and improve user experiences. Working closely with senior researchers, designers and product teams, you will use a variety of research methods to generate insights that help ensure our products are centred around the needs of our users.

Responsibilities

• Applies creative problem solving to plan the right UX research activities for each context, collaborating with design and product colleagues to understand customer, stakeholder and business needs.
• Delivers qualitative and quantitative UX research studies, from planning through to analysing and socialising the insights, using a wide variety of methodologies and tools.
• Helps team focus on customer and user needs by understanding use cases, leveraging analytics and sharing and integrating research insights into design.
• Contributes to the rapid iteration of solutions, in order to help define products' structure, layout and visual identity.
• Contributes to the understanding of market segments and competitors.

Requirements

• Is familiar with UX research practices and tools, both quantitative and qualitative, and can independently identify the best approach for different contexts.
• Has strong experience in planning and delivering user research initiatives, including but not limited to surveys, interviews, diary and ethnographic studies, usability testing and analytics.
• Can build strong relationships across teams and functions, and is able to effectively articulate research insights for a variety of audiences in order to drive value for customers.
• Practices self-development by taking ownership of growth, engaging in regular feedback, and remaining curious and keen to learn.
• Is able to ask effective questions and collect facts from multiple sources in order to solve problems, and to manage day-to-day issues independently.
• Experiments with new ideas and looks for opportunities to challenge the status quo.
• Communicates clearly and effectively, and participates actively in team presentations.
• Is approachable, collaborative and able to develop positive working relationship within the team.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.