Job Title – UX Manager – Senior Manager - ACS Song

Management Level: Level 6: Senior Manager

Location: Kochi

Must have skills:  Experience Design and UX Leadership

Good to have skills: Interaction Design and Prototyping

Experience: 15+ years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Job Summary

We are seeking a senior UX leader who guides delivery, supports pursuits, maintains project-level client relationships & mentors teams through selective hands-on design work. The role involves leading end-to-end UX initiatives, defining user-centric design strategies, collaborating with product and engineering teams, and ensuring user-centric design solutions that deliver business value. The ideal candidate will combine strong design leadership with strategic thinking, business acumen, and a deep understanding of user research and design best practices.

Roles and Responsibilities

• Lead end-to-end UX initiatives, guiding teams through research, discovery, ideation, design, prototyping, testing, and implementation.
• Translate customer insights, business requirements, and complex challenges into intuitive, impactful, and user-centered experiences.
• Define and drive the UX vision, strategy, and roadmap aligned with user needs and organizational objectives.
• Establish and govern UX standards, design systems, frameworks, and best practices to ensure consistency, scalability, accessibility, and design excellence.
• Collaborate with Product, Engineering, Business, and leadership stakeholders to align UX solutions with project and organizational goals.
• Facilitate workshops, design reviews, and stakeholder discussions to drive innovation, alignment, and informed decision-making.
• Present UX strategies, research findings, design concepts, and recommendations to senior leadership and project stakeholders.
• Drive data-informed design decisions through user research, usability testing, analytics, and performance insights.
• Guide UX planning, prioritization, and coordination across initiatives to support effective and successful delivery.
• Build and maintain trusted working relationships with client and internal stakeholders within assigned projects.
• Participate in discovery discussions, solution workshops, and pursuit activities to help define user-centered approaches for prospective engagements.
• Provide selective hands-on design leadership for complex user journeys, workshops, prototypes, and critical design challenges, while mentoring teams and maintaining design quality.
• Lead, mentor, and develop UX designers, researchers, and design leads, fostering a culture of collaboration, innovation, and continuous learning.
• Contribute UX expertise to shape compelling experience strategies and delivery approaches for new opportunities.
• Lead UX transformation and design maturity initiatives, leveraging emerging trends, tools, and technologies to drive continuous improvement and innovation.
• Support digital transformation initiatives through customer-centric and research-driven design approaches.

Professional and Technical Skills:

• 15+ years of experience in UX/UI Design, Product Design, Service Design, or Experience Design, including at least 5 years in a leadership role.
• Strong expertise in Human-Centered Design (HCD), Design Thinking, and user-centered design principles.
• Proficiency in UX design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, or similar platforms.
• Proven ability to shape UX solutions for new opportunities by defining approaches, delivery models, resource requirements, and experience strategies.
• Extensive experience in user research, usability testing, customer journey mapping, information architecture, interaction design, and data-informed design practices.
• Experience leading the creation, implementation, and governance of enterprise design systems.
• Proven experience leading multidisciplinary teams, including coaching, mentoring, performance development, and capability building.
• Strong portfolio showcasing expertise in UX strategy, interaction design, problem-solving, and visual storytelling.
• Experience working in Agile, Scrum, Lean UX, and product development environments with cross-functional teams.
• Proven ability to collaborate effectively with clients and stakeholders within project engagements, building trusted relationships and driving alignment.
• Strong analytical, communication, facilitation, stakeholder management, and presentation skills.
• Ability to leverage user insights, analytics, and UX metrics to drive data-informed design decisions.

Additional Information       

Good to have experience in:

• Hands-on Interaction Design and Prototyping
• Service Design and Customer Journey Mapping
• UX Practice Development and Design Operations
• Enterprise Design System Governance
• Facilitation of Client Workshops and Design Reviews
• Working across Agile product and engineering environments

About Our Company | Accenture (do not remove the hyperlink)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.