Über diese User Retention Specialist Stelle bei Airalo
Help Us Build The Future of Travel
At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world.
Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy.
We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.
Your Next Destination
- Location: Remote, anywhere in Spain or the UK.
- Contract:
- Spain: Full-time, permanent contrato indefinido via Deel (our employer of record in Spain)
- UK: Full-time, permanent
- Benefits: Learn more about our benefits here in this link - https://airalo-public.notion.site/Benefits-25396a97ffca81fb9bc1f0be479f1be3?pvs=74
- Languages: English is our main working language day to day, so you'll need to be comfortable communicating in it both in meetings and async.
Curious what it's actually like to work at Airalo? We've put together a guide for each of the hubs we hire from most, covering our benefits, remote culture, employment setup, and what our team values most:
- Life at Airalo · España: https://airalo-public.notion.site/life-at-airalo-espana
- Life at Airalo · United Kingdom: https://airalo-public.notion.site/life-at-airalo-united-kingdom
Millions of travelers use the Airalo app to buy and manage their eSIMs. We are looking for a hands-on User Retention Specialist to help turn first-time buyers into loyal repeat customers.
You will join a small user retention team and own three or four stages of the app customer lifecycle, such as first-to-second purchase, win-back and loyalty. You will plan, build, QA, launch and measure push, in-app and email journeys, and work closely with Product to improve the app experience.
Responsibilities include but are not limited to:
Must Haves
Good to have:
Why People Join Us
🇪🇸 Why people join us in Spain
We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.
Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.
For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.
🇬🇧 Why people join us in the UK
We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product first discovered us as customers.
Our team spans 60+ countries, but what people often notice quickly is how work actually feels here. There's trust to own what you do, space to focus without constant layers of process, and a clear sense of what you're responsible for from day one.
As Airalo continues to grow, people tend to stay for a mix of things: the chance to work on a product used globally, the autonomy to shape how they work, and the opportunity to keep taking on new challenges without getting stuck in one lane.
