Job Description Summary

The Clinical Class Manager oversees clinical education, patient care coordination, and administrative operations for a cohort of dental students. This role ensures students meet all clinical competency and graduation requirements while maintaining compliance with College of Dental Medicine (CDM) policies and accreditation standards. This position manages college-wide clinical scheduling, patient referrals, and dismissals, and coordinates multidisciplinary treatment planning to support comprehensive patient care.

Serving as an educational hub among students, faculty, staff, and patients, the Clinical Class Manager provides guidance in EPIC EHR use, documentation standards, payment procedures, and patient communication. The Clinical Class Manager supports the Continuing Quality Improvement program through chart reviews, student education, and process improvement initiatives, while collaborating with the Patient Service Representatives, Billing Office and Information Solutions teams to streamline operations. This position also serves as an advisor to students in clinical professionalism and patient management, contributing to both their educational success and high-quality patient outcomes.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC001135 CDM Dental Teaching Clinic

Pay Rate Type

Salary

Pay Grade

University-GEN09

Pay Range

53,142.00 - 71,706.00 - 90,372.000

Scheduled Weekly Hours

40

Work Shift

Job Description

30%: Manages college-wide departmental scheduling and coordination for multi-disciplinary patient care and treatment planning. Addresses follow-up with patients who have not followed through with required treatment plans. Coordinates and processes patient dismissals for faculty, students, and residents across the college; prepares and sends dismissal letters to patients after multiple unsuccessful contact attempts. Manages and reviews external referrals for College of Dental Medicine patients, ensuring they are scheduled with appropriate specialists and providers to complete their treatment plans. Reviews prior procedures, X-rays, and other relevant imaging to support accurate referral and care coordination. Utilizes Calendar Lab to create and maintain schedules for all classes by blocking out holidays, events, didactics, etc. for the duration of the school year. Works in conjunction with the Information Solutions Business Analyst IIIs to ensure students cycle out of Calendar Lab after their course completion and graduation.

25%: Meets with students to verify completion of all skill and treatment plans necessary for their competency requirements. Reviews and confirms patient's payment obligations are paid and forms are completed correctly with students. Schedules missing competency patients for students during Chart Reviews in conjunction with the College of Dental Medicine's Continuing Quality Improvement record reviews. Manages and tracks graduation requirements with students while confirming final procedure(s) and student’s completion of their exit exam.

20%: Manages, corrects and educates students during multiple chart reviews, highlighting EPIC functionality, hands-on educational tools, payment understanding, appropriate documentation per procedure or treatment completed, and communication channels. Educates students on telephone encounters for notes and efficiencies to avoid liabilities. Completes these as needed throughout the year to ensure compliance, policies and procedures were followed.

10%: Manages, addresses and operationalizes patient questions and concerns as applicable. Maintains professionalism, speed, and accuracy with addressing patient needs. Assists with Patient Service Representative questions within Pre-Doc and Post-Doc clinics for continued efficiencies and EHR and/or treatment plan necessities.

10%: Directs students through communication channels, internal scheduling and/or rescheduling. Manages, educates and teaches students chart reviews to ensure compliance and competency within EPIC EHR. Trains students, staff and faculty on relevant policies, regulations, and organizational functions related to CDM's Patient Care Continuing Quality Improvement Program.

5%: Manages Sophomore Maintenance Recall and Removable Prosthodontics Recall system and serves as an advisor to undergraduate students for consultation and guidance on patient care issues.

Additional Job Description

Minimum Requirements: A high school diploma and five years relevant experience in business management, public administration or administrative services; or a bachelor's degree and three years experience in business management, public administration or administrative services. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees