Job Description Summary

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Job Description

Job Duties:

• 35% - Coordinates daily administrative operations for the HIV clinic, including management of incoming calls, patient scheduling, physician requests, and documentation of patient interactions in Epic. Facilitates medication receipt, tracking, and delivery to clinic. Coordinates specialty referrals and appointments across MUSC and external healthcare organizations, working with providers, patients, and interdisciplinary teams to facilitate timely access to care. Independently prioritizes administrative requests and addresses operational issues to maintain efficient clinic workflows. 
• 20% - Serves as an administrative point of contact for HIV patients and providers, coordinating requests related to appointments, medication renewals, and other patient care needs. Reviews daily clinic schedules to identify and resolve insurance or registration discrepancies and ensure appropriate Ryan White coverage is reflected in patient accounts. Communicates with clinical staff and appropriate departments to facilitate timely resolution of patient needs while ensuring Ryan White remains the payer of last resort. 
• 20% - Coordinates insurance eligibility verification and benefits review for HIV patients across Medicare, Medicaid, private insurance, and Marketplace plans. Researches and resolves insurance discrepancies, updates patient coverage information, and supports accurate coordination of benefits. Obtains prescription coverage information to assist clinical pharmacists with medication access and coverage determination. Ensures appropriate insurance resources are identified and utilized before Ryan White funding, consistent with payer-of-last-resort requirements. 
• 15% - Coordinates the maintenance and accuracy of patient information in Provide Enterprise (PE) and Epic, including demographic, insurance, and eligibility documentation. Processes initial and renewal AIDS Drug Assistance Program (ADAP) applications, benefit changes, and supporting documentation within established deadlines. Ensures applications are submitted within 48 hours and maintains complete, accurate records to support program eligibility and compliance requirements. 
• 10% - Coordinates incoming HIV patient referrals, ensuring timely routing to the Ryan White Nurse Manager for review. Obtains and processes medical records from external healthcare organizations, including urgent and time-sensitive requests. Maintains accurate patient documentation in Epic to support referral processing and continuity of care.

Additional Job Description

Minimum Requirements: A high school diploma and four years relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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