Work Shift

Scheduled Weekly Hours

Summary

Job Description

Job Duties

• Ensure that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome
• Completes supply order entry accurately and in a timely manner
• Coordinates flow of communication among patients, families and health care personnel
• Prioritizes tasks and practices cost containment by efficient use of time and resources
• Maintains an organized, clean and tidy work area
• Schedules and coordinates tests, procedures and appointments for patients
• Takes initiative to recognize and implement change in collaboration with the supervisor
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Surgery Center:

• Escorts patient to their Preop room and instruct on changing attire
• Relays messages via Vocera from OR, Preop, and Phase 2 to waiting families
• Escorts families into conference rooms for surgeon or takes family to appropriate patient location in Preop or Phase 2 or Inpatient Centers

Knowledge, Skills and Abilities

• Basic proficiency in operations of computer, fax machine, filing systems and telephone systems.
• Excellent interpersonal skills
• Greet visitors, ascertain purpose of visit, and directs them to appropriate staff or place
• Creates a welcoming environment for all healthcare team members
• Role Models exemplary customer service skills including verbal and non-verbal skills and proper phone etiquette
• Demonstrates support for changes in practice designed to improve performance.

Professional Experience

• One year of health care and/or secretarial experience preferred.

Education

• High School diploma or equivalent preferred.

Licensure, Certification, Registration

• Current certification in Basic Cardiac Life Support, in accordance with the American Heart Association required for departments: Cardiac-Stroke Center, Digestive Health Center, Pulmonary Medicine Center, Short Stay Observation Unit, Surgery Center, and Surgical & Perrine Oncology IP Center.

Physical Requirements

Pay Rate Type

Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.