With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

To lead and develop a team of Underwriters, focussing on commitment to quality, efficiency, growth and excellence in service delivery.  This role ensures strong performance by fostering a collaborative and high performing team environment.

To oversee day-to-day underwriting activities, supporting individual and team development. 

To achieve personal and team objectives through the delivery of efficient case underwriting service to brokers.

Key Tasks & Responsibilities

Manage own and team workloads in accordance with prescribed processes to successfully deliver a strong service strategy, required SLAs and quality standards.  Adapt priorities of team in collaboration with stakeholders according to changing needs.

Responsibility for achieving and maintaining an effective, inclusive and stable team delivering required outputs.

Manage team performance; ensuring good understanding of current performance levels, ensuring underperformance is identified quickly, and addressed effectively and in accordance with Arch guidelines.  Ensuring that performance above expectation is highlighted and celebrated.  Undertake effective and documented 1-1’s with team members. 

Ensuring deployment, adoption and adherence to company and NUH prescribed processes and practices (e.g. prescribed file and technical governance, standard work, supporting quality assessment process, positive and productive contribution to huddles etc).

Review team processes and collate feedback and work collaboratively to identify solutions to remove blockers, aide continuous improvement and find efficiencies.

Work collaboratively with other parts of the organisation, especially the regions, claims and survey teams, when required.  Supporting your team to achieve the same, through effective coaching, support and performance management.

Ensure any relevant communications are shared with the team, regions or relevant stakeholders in the appropriate format(s) and in a timely manner.

Act as the principle escalation point for brokers, including complaints.  Effectively resolve these escalated matters through application of strong ownership, effective delegation, and a solution and customer focussed approach.

Assist with regular and ad hoc reporting requests from stakeholders

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.