Trust & Safety Policy Specialist – Global

Location: Singapore
Function: Trust & Safety / Policy / Platform Governance
Levels: Hiring at multiple levels, open to consider Senior individual contributors

About the Role

Our client is a rapidly expanding global consumer internet platform with hundreds of millions of users across content, community, e-commerce, and advertising ecosystems. As the platform continues to scale internationally, building a robust and adaptive global policy framework is critical to ensuring content safety, regulatory compliance, and ecosystem health across diverse markets.

This role sits within the Trust & Safety Policy team, focusing on designing and evolving global content and community policies, translating high-level principles into operational standards, and ensuring effective implementation across regions. You will work at the intersection of policy, product, legal, and operations, navigating complex and fast-changing risk landscapes across different cultural and regulatory environments.

Key Responsibilities

- Global Policy Development & Optimisation
- Develop, maintain, and continuously optimise global content and community policies, including:
- Community guidelines
- Advertising policies
- Creator policies
- Ensure platform safety and long-term ecosystem health

- Policy Translation & Operationalisation
- Translate policy principles into clear, actionable moderation standards and operational guidelines
- Enable moderation and review teams to execute policies effectively and consistently

- Cross-Functional Collaboration
- Work closely with moderation/review, legal, product, and engineering teams
- Ensure consistent policy understanding and smooth implementation across functions

- Risk Identification & Policy Evolution
- Identify and assess platform risks
- Monitor policy enforcement effectiveness, industry trends, and emerging issues
- Continuously drive policy iteration and improvement

Requirements

- Education
- Bachelor’s degree or above
- Preferred backgrounds: Law, Public Policy, International Relations, Media/Communications, Sociology

- Relevant Experience
- Minimum 4+ years of experience in Trust & Safety, content policy, platform governance, or related domains
- Experience in international or cross-border environments is preferred

- Language & Communication
- Fluent in English (working language)
- Strong cross-cultural communication skills
- Ability to understand regional user behaviours and cultural nuances across markets

- Work Style & Environment
- Ability to operate effectively in fast-paced environments and multi-timezone, global teams

Nice to Have

- Experience in global internet platforms such as YouTube, Meta, or X
- Familiarity with global regulatory frameworks, including GDPR, DSA, COPPA
- Experience handling cross-border content risks and global major incidents or sensitive events

Why This Role

- Opportunity to shape global content policy for a rapidly scaling international platform
- Work on complex, real-world issues at the intersection of content, regulation, and culture
- Direct impact on platform integrity, user safety, and global compliance
- Exposure to multi-region governance challenges and evolving regulatory landscapes

* Due to volume of applicants, only shortlisted candidates will be contacted

EA Licence No.: 25S3232
EA Personnel No.: R1874604
EA Personnel Name: Kenneth Ho