Description

The Treasury Management Service Specialist II – Specialized Mortgage Solutions (SMS) supports clients within the mortgage ecosystem by delivering high‑touch, specialized treasury management onboarding, implementation, and ongoing service support. This role focuses on residential and commercial mortgage servicers, mortgage originators, lenders, and related real estate organizations that require complex custodial, operating, and control account structures. The Specialist II partners closely with SMS Relationship Managers, Treasury Sales, Operations, Risk, Legal, and Product teams to ensure precise execution, regulatory adherence, and an exceptional client experience in a highly regulated and operationally complex environment.

Hours for this role: (West Coast/PST: 8 AM – 5 PM or 9 AM – 6 PM PST)

Key Responsibilities

Client Onboarding & Implementation (SMS Focus)

• Manage end‑to‑end onboarding and ongoing maintenance of treasury management products and services for Specialized Mortgage Solutions clients, including mortgage servicers and originators.

• Serve as onboarding coordinator for complex implementations involving custodial accounts (P&I, T&I), operating accounts, and control account structures (DACA/CMA).

• Review and validate treasury management agreements and internal onboarding forms to ensure accuracy, completeness, and compliance with policy & procedure and regulatory requirements.

• Coordinate client testing and implementation activities, including but not limited to ACH files (CSV and NACHA formats), automated and bulk wires, Check Positive Pay, ACH Positive Pay, BAI reporting, standing transfer orders, SWIFT and sub‑accounting structures.

• Support specialized onboarding processes that may span extended timelines due to agency approvals, servicer diligence, and system integrations.

Product & Service Support

• Provide advanced product and service support for treasury management solutions used within the mortgage ecosystem, researching and resolving complex onboarding or servicing issues.

• Act as a subject matter expert for SMS‑specific products and structures, including custodial accounts, escrow flows, DACAs, CMAs, waterfalls, and related cash management solutions.

• Partner with internal teams (SMS Relationship Management, Sales, Operations, Technology, Risk, Legal, and Product) to deliver coordinated, end‑to‑end solutions and resolve escalated issues.

• Support the full product lifecycle from implementation through service activation, stabilization, and transition to ongoing support teams.

• Provide clear, timely, and effective verbal and written communication, ensuring productive engagement with sophisticated clients, cross‑functional partners, and key external stakeholders.

• Proactively resolve customer issues while building and maintaining positive client relationships.

Risk Management & Compliance

• Ensure adherence to all bank policies, procedures, and applicable banking laws and regulations, including those related to fiduciary, custodial, and agency‑regulated mortgage servicing accounts.

• Identify, assess, and escalate operational, compliance, or client risk issues, recognizing the heightened regulatory scrutiny and audit requirements associated with mortgage servicing and custodial balances.

• Maintain strict confidentiality and exercise sound judgment when handling sensitive client, borrower, and escrow‑related information.

Process Improvement & Collaboration

• Identify opportunities to improve onboarding workflows, reduce manual processes, and enhance accuracy and efficiency within SMS treasury and onboarding activities.

• Participate in cross‑functional meetings and initiatives aimed at strengthening SMS product capabilities, closing operational gaps, and improving client experience.

• Gather data and prepare summaries or reports for management, audit, and internal stakeholders related to onboarding status, risk items, or service performance.

Leadership & Development

• Serve as a mentor and subject matter resource for less experienced Treasury Management Service Specialists.

• Demonstrate a collaborative, detail‑oriented, and client‑focused approach that supports a high‑performance, specialized team environment.

Basic Qualifications:

• High School Diploma required

• 3+ years of experience in treasury management, banking operations, or a related role supporting complex commercial, mortgage, or specialty banking clients.

• 3+ years experience with treasury management products and services, including payments, receivables, electronic banking, and depository solutions.

• 3+ years analytical, problem‑solving, and organizational skills with the ability to manage multiple complex onboarding projects and extended timelines.

• 3+ years experience with Microsoft Office applications (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications:

• Bachelor’s degree in business, finance, accounting, or a related field, or equivalent relevant work experience.

• Excellent verbal and written communication skills, with the ability to interact directly with sophisticated clients, internal partners, and external stakeholders.

• Experience supporting mortgage servicers, mortgage originators, or real estate‑focused clients.

• Direct experience with custodial account structures (P&I and T&I), escrow accounts, and related regulatory or fiduciary requirements.

• Familiarity with DACA and CMA structures, payment waterfalls, and sub‑accounting solutions.

• Account analysis experience and understanding of analyzed and hybrid account structures.

• Experience with treasury and banking platforms supporting ACH, wires, Positive Pay, remote deposit, BAI reporting, and online banking portals.

• Demonstrated ability to collaborate across functions and contribute to process improvement initiatives in a fast‑growing specialty business.

• The position requires a high level of professionalism, adaptability, and commitment to delivering excellent client experiences in a fast‑paced, evolving environment. 

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Applications Accepted Through:

Huntington expects to accept applications through at least the date above, and may continue to accept applications until the position is filled.

Workplace Type:

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Compensation Range:

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.